Retail Supervisor

LEGOLAND Discovery Centre•East Rutherford, NJ

7h•Onsite

About The Position

As a Retail Supervisor at LEGOLAND Discovery Center New Jersey, you will be a front-line leader responsible for driving an unforgettable retail experience for guests. This role involves overseeing daily operations, mentoring your team, and serving as Duty Manager a few times each week. Your primary goal is to deliver world-class service, ensure smooth operations, and make every guest’s day magical. The ideal candidate will have a passion for retail, a flair for leadership, and an appreciation for LEGO.

Requirements

Experienced in retail supervision or management, ideally within a high-volume retail or visitor attraction environment
Organized, proactive, and able to multitask in a busy, high-energy environment
A natural leader who inspires, motivates, and coaches a team to succeed
Comfortable handling guest issues with professionalism and care
Enthusiastic about delivering excellent customer experiences and having fun
High school diploma or GED required
Minimum of 2 years supervisory experience in retail or related environment
Excellent communication, sales, and people management skills
Experience with computerized point-of-sale systems
Open availability including nights, weekends, and holidays

Nice To Haves

College degree preferred
Preferably, a fan of LEGO and ready to embrace the magic of our attractions

Responsibilities

Lead the Retail Team on the floor, providing example-based, shoulder-to-shoulder leadership
Deliver top-notch guest experiences while meeting or exceeding KPIs and Mystery Visit targets
Support training, coaching, and development for the Retail Team
Collaborate with the Retail Manager on schedules, merchandising, and inventory control
Serve as Duty Manager 2–3 shifts per week, overseeing operations across the attraction
Motivate, mentor, and give feedback to your team, keeping energy high and morale strong
Handle guest complaints professionally and ensure proper follow-up
Maintain clean, safe, and visually engaging retail areas
Support recruiting, onboarding, and ongoing training for new team members
Monitor performance metrics, including sales, dwell time, and team KPIs