Retail Supervisor

AccorHotel • Scottsdale, AZ

2d • Onsite

About The Position

At the Fairmont Scottsdale Princess Hotel & Resort, our retail outlets reflect the luxury of our hotels and the unique character of our destinations. As a Retail Supervisor, you will showcase your passion for exceptional service by creating engaging guest experiences. Through your warmth, product knowledge, and attention to detail, you will help guests select memorable items that allow them to recreate and relive their extraordinary hotel experience at home. What you will be doing:

Requirements

• Previous retail experience preferred, ideally within a hotel or hospitality environment.
• Proficient in Microsoft Windows applications and Point-of-Sale (POS) systems.
• College or university degree in a related discipline considered an asset.
• Strong interpersonal, communication, and problem-solving skills.
• Demonstrated reliability, accountability, and strong attention to detail.
• Ability to work effectively in a fast-paced, high-pressure environment.
• Collaborative team player with the ability to work cohesively across departments.
• Professional presentation and customer-focused mindset.

Nice To Haves

• College or university degree in a related discipline considered an asset.

Responsibilities

• Deliver consistently professional, friendly, and engaging customer service while maintaining a high standard of retail operations.
• Coordinate and oversee physical inventory counts across all retail outlets, including staff scheduling, discrepancy resolution, and reporting results to Retail Management.
• Reconcile invoices with purchase orders daily and submit completed documentation to the Retail Storeroom Supervisor.
• Manage and streamline shipping and receiving processes, ensuring accurate documentation and invoice reconciliation.
• Ensure all merchandise across locations is properly SKU-assigned and ticketed, escalating any exceptions to Retail Management.
• Maintain a clean, organized, and safe storeroom environment, ensuring compliance with operational and safety standards.
• Organize and execute employee sales events, ensuring inventory limits and proper stock management.
• Serve as the internal liaison for retail communications, supporting promotion rollouts and updates across outlets.
• Ensure proper product protection, storage conditions, and stockroom organization, maintaining merchandise security and quality.
• Implement FIFO (First In, First Out) inventory rotation to maintain product freshness and minimize loss.
• Process store-to-store transfers, damaged goods, and inventory adjustments accurately and within required timelines.
• Review daily sales reports, prepare sold merchandise for replenishment, and coordinate restocking across retail locations.
• Safely organize and store stockroom equipment, including hardware, hangers, sign holders, displays, and mannequins.
• Uphold a professional appearance and positive attitude while supporting the operational needs of the retail and hotel business, including flexible scheduling (days, evenings, weekends, and holidays required).
• Perform additional duties as assigned by management to support overall retail operations.

Benefits

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier!
• 401K, Direct Deposit, etc.
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees