Retail Supervisor | prAna Boulder
About The Position
The Retail Supervisor is an integral part of our store leadership team, assisting in delivering exceptional brand and customer experiences, driving store sales, and fostering a welcoming retail environment. In addition to focusing on sales and service, the Retail Supervisor oversees daily store operations, including product management, merchandising, education, back-of-house functions, and marketing execution. They open and close the store on assigned shifts, provide clear direction to the team, and support a high standard of store operations. When the Store Manager or Assistant Store Manager is unavailable, the Retail Supervisor assumes leadership responsibilities, ensuring smooth store operations and motivating the team. They lead by example, offer constructive feedback, and maintain a positive and inclusive workplace.
Requirements
- Some management experience .
- High school diploma or equivalent required.
- Must be at least 18 years old.
- Flexible availability to adapt to changing business needs and schedules.
Nice To Haves
- Retail sales or customer service experience in specialty retail, activewear, or outdoor apparel is a plus.
- Passion for outdoor activities, especially those that reflect the prAna brand’s focus on an active California lifestyle—such as hiking, climbing and yoga—while embracing all forms of outdoor adventure.
Responsibilities
- Provide knowledgeable, friendly service in person, over the phone, or through digital channels, following prAna’s service standards.
- Lead sales floor operations, directing team members to best serve guests and maximize sales.
- Deliver clear, direct, and timely coaching feedback while communicating observations to the Store Manager.
- Set a motivating tone by leading through example with a customer-obsessed mindset.
- Take ownership of key store responsibilities, focusing on merchandising, training, operations, and marketing execution.
- Handle customer and staff concerns professionally, ensuring a respectful resolution.
- Proactively address operational challenges, making informed decisions while following prAna guidelines.
- Execute store opening and closing duties, including cash handling, alarm settings, and paperwork completion.
- Follow all safety and security guidelines while on shift.
- Welcome prAna guests warmly and provide an engaging, educational shopping experience.
- Assist guests in finding merchandise and make thoughtful recommendations to maximize store sales.
- Handle special orders, exchanges, returns, and in-store purchases from prAna.com..
- Accurately and efficiently process sales transactions using the prAna POS system.
- Develop expertise in prAna’s product line through training and enthusiastically educate customers about our apparel and accessories.
- Support inventory cycle counts, order processing, and stockroom organization.
- Help maintain a clean and organized store by assisting with regular tasks such as cleaning windows, sweeping floors, and dusting surfaces.
- Follow inventory control and loss prevention p olicies .
- Assist with merchandising, floor resets, and visual directives to enhance the customer experience.
- Follow safety and security protocols at all times.
- Share ideas and input for store and region-specific events that amplify prAna’s voice in the outdoor world.
Benefits
- Life/Work balance – We prioritize flexibility in work schedules because we believe that balance is essential.
- Generous product discounts on prAna and Columbia Sportswear brands: Columbia, Mountain Hardwear, and SOREL.
- Store credit for purchasing product .
- Medical, dental, and vision coverage available.
- Participation in 401 (K) program .
- Eligibility to participate in the prAna Retail Quarterly Bonus Plan.
- Benefits that can protect your family’s financial future and help you save money through our 401k plan plus a generous company match.
- Columbia offers medical, dental, vision, life Insurance, disability, flexible spending accounts, health savings account, and an assortment of voluntary benefit offerings (accident, critical illness, hospital indemnity, and legal services).
- In addition, Columbia offers EAP + which is free and confidential 24/7/365 counseling services.
- We have extensive wellness benefits, employee discounts and a generous time off program available.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
