Retail - Supervisor

SSA Group, LLC•Chicago, IL

10d•Onsite

About The Position

Join the Pokémon Fossil Museum Exhibition Store at the Field Museum! May 2025 – April 2027 Be part of the Field Museum team running North America’s largest Pokémon retail shop. Interviews begin Early April 2026 RETAIL SUPERVISOR Who are we: For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities. Position Title: Retail Supervisor - Pokemon Fossil Museum Exhibition Store (The Field Museum) Position Type: Seasonal/Part Time Reports to: Assistant Retail Operations Manager and Retail Operations Manager

Requirements

Strong Interpersonal and communication skills, including the ability to articulate to Retail Management, team and guests.
Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
General problem solving/decision making skills combined with the ability to be organized.
Demonstrates the ability to remain flexible in a fast-paced environment.
POS knowledge.
Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
Ability to work varied hours/days, including nights, weekends and holidays, as needed.
One to Two years Retail supervisor experience a plus.
Three to Five years Retail background.
All education backgrounds eligible.

Nice To Haves

One to Two years Retail supervisor experience a plus.

Responsibilities

Lead the daily functions and staffing within the Pokemon Fossil Museum Exhibition Store’s operations: Cashier/Check-out service, ticket taking, crowd management, inventory, merchandising.
Show dynamic leadership ability and motivate staff to exceed expectations of the customer and our client.
Ensure your locations’ team is set with the operation in mind: integrate new team members, supervise assigned personnel, develop, and coach.
Remain knowledgeable of and manages in accordance with applicable local, state and federal laws.
Maintain a clean, safe and organized work environment.
Uphold and demonstrate a complete understanding of company policies and procedures.
Perform the steps of EXTRA Guest Service to ensure a memorable experience for every guest and client.
Support store leadership in all inventory control programs.
Ensure all cash handling procedures are in effect at all times.
Daily oversight of floor team.
Promote positive attitude among teammates and guests.
Merchandise product to maximize sales.
Fulfill guest’s needs quickly and efficiently.
Oversee cleanliness of shop and displays.
Resolve guest complaints and/or refunds.
Manage employee breaks and hours in accordance with State and Federal Labor laws.
Achieve sales goals and other metrics.
Create and implement daily check-ins, goals, and performance notes with staff.
Perform other duties, as the General Manager, Retail Operations Manager or Assistant Retail Operations Manager deems necessary.
Supports unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.
Perform other tasks as deemed necessary.
Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units
Focuses on removing barriers and empowering growth and opportunity for team members at all levels
Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary

Benefits

Eligible for overtime pay.
On-Demand Pay Program: Get access to a portion of earned wages before payday.
Meal Plan & Employee Discounts at applicable locations.
Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.

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