Ko Kwel Gifts & Spirits- Retail Supervisor

Ko-Kwel Casino Resort Coos Bay • North Bend, OR

5d • Onsite

About The Position

The Retail Supervisor is the on-shift leader who keeps Ko-Kwel retail spaces running smoothly, confidently, and with care. This role bridges front-line service and management by supervising daily operations, supporting and directing shift leads and Customer Service Representatives, and ensuring each shift delivers a warm, well-organized guest experience. By owning the flow of the floor and making real-time decisions, the Retail Supervisor helps translate expectations into action while supporting the Retail & Inventory Manager's broader goals.

Requirements

• Friendly and approachable attitude that helps guests (and the team) feel welcome and cared for every day.
• A high school diploma or equivalent.
• At least two (2) years of retail or hospitality experience, with prior responsibility leading shifts or teams.
• Demonstrated ability to guide, coach, and hold team members accountable in real time.
• Comfort with cash handling, POS systems, and daily retail operations.
• Clear, respectful communication skills and the ability to give direction calmly and effectively.
• Strong organizational habits and attention to detail in a fast-paced environment.
• Willingness to learn inventory processes, merchandising standards, and retail systems.

Nice To Haves

• Bonus points for experience in hospitality retail, liquor and tobacco sales, specialty retail, or casino environments.
• A team-first mindset and pride in representing Ko-Kwel with professionalism and care.
• Comfortable communicating clearly and positively with both guests and teammates.

Responsibilities

• Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.
• Providing direct, on-shift supervision of shift leads and Customer Service Representatives to ensure clear direction, coverage, and consistent service standards.
• Assigning daily tasks, coordinating breaks, and managing floor priorities to keep operations running smoothly.
• Supporting opening and closing procedures, cash handling practices, and adherence to operational policies.
• Operating the POS system for sales transactions, ensuring accuracy and professionalism.
• Assist in maintaining and troubleshooting tobacco related inventory, equipment, and product operations.
• Assist and help oversee monthly stock inventories to ensure accurate counts, reporting, and inventory control.
• Serving as the escalation point for guest concerns, service recovery needs, and operational issues while on duty.
• Coaching team members in the moment on guest service, POS usage, and retail procedures to reinforce confidence and consistency.
• Assisting in the training of newly hired team members.
• Supporting and guiding the shift lead in their peer-training and mentoring role while maintaining supervisory oversight.
• Create purchasing and inventory requisitions as needed.
• Assisting with inventory receiving, stocking, merchandising, and basic inventory counts as assigned.
• Communicating shift updates, staffing needs, performance observations, and operational challenges to the Retail & Inventory Manager.
• Supporting and promoting Tribal artisans and local creators within retail selections.
• Jump in where needed to support the team and keep things running smoothly.
• (Other duties as assigned)

Benefits

• Team members are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED