Retail Supervisor - Denali National Park - Doyon Joint Venture - Denali - National Park Other

Aramark

12d•Onsite

About The Position

The Retail Supervisor supports the daily operations of the National Park’s retail outlets, overseeing a team of Retail Sales Associates while delivering excellent guest service in a fast-paced, high-volume environment serving visitors from around the world. This role oversees staff training, merchandising, inventory management, food & beverage service, and overall store execution—including ice cream scooping and espresso-based coffee beverage preparation. As a working supervisor, this position engages directly with customers while providing on-the-floor leadership, coaching, and problem-solving. The Retail Supervisor maintains store standards, fosters a positive team culture, and contributes directly to the retail operation’s success. About Denali National Park & Preserve and Doyon/Aramark Joint Venture: Summer days in Alaska stretch nearly endlessly, with up to 20 hours of daylight on the Summer Solstice. Spanning 6.2 million acres, Denali National Park & Preserve is home to Denali, the highest peak in North America, and attracts over half a million visitors annually. Conveniently accessible by road—4.5 hours from Anchorage and 2 hours from Fairbanks. Doyon Limited and Aramark have teamed up in a Joint Venture as the Denali National Park & Preserve's Concessionaire. Open May to September, our operation manages the transportation, retail, guest service and food and beverage concessions with our client; The National Park Service. By road, our 100 Blue Bird Bus Fleet takes guests past the 15-mile public access point daily during summer months, allowing people to hike, view wildlife, climb, and camp where few people have set foot. This is a seasonal role with ideal dates of May 7 - September 23, 2026. We offer competitive wages, paid Holidays, Sick Pay and Benefits Stipend. On-site housing and meal plan ($16/day all inclusive!) & local discounts! Employees are responsible for knowing the environmental aspects and associated impacts of their job position. Job specific Environmental Aspects and Impacts will be communicated by Dept. Managers during EMS training.

Requirements

Previous retail, food & beverage, or customer service experience required; supervisory or shift-lead experience preferred.
Experience with espresso machines, coffee preparation, or ice cream service strongly preferred.
Excellent communication and leadership skills.
Strong organizational ability and comfort working in a fast-paced setting.
Basic proficiency with POS systems and cash-handling procedures.
Ability to live and work in a remote national park environment.
Flexibility to work varied shifts, including mornings, evenings, weekends, and holidays.
Ability to stand for long periods and move throughout the store.
Ability to scoop ice cream, operate espresso equipment, and perform repetitive motions.
Ability to lift up to 25 lbs. for stocking and supply tasks.
Comfortable working in a remote location with high seasonal guest volume and variable weather.

Responsibilities

Team Leadership & Training
Supervise and support Retail Sales Associates during daily operations.
Train staff on:
Customer service standards
POS and cash-handling procedures
Ice cream scooping and portion standards
Espresso machine use drink preparation and beverage quality.
Store cleanliness and safety protocols
Provide ongoing coaching and performance feedback.
Assist with scheduling and ensuring appropriate coverage during peak times.
Customer Service
Greet customers warmly, answer product and lodge-related questions, and ensure a positive shopping experience.
Support associates in providing quick, high-quality service at the ice cream counter and coffee bar.
Handle escalated guest concerns or complex transactions professionally.
Maintain a welcoming, helpful, and service-oriented atmosphere.
Store Operations
Oversee opening and closing procedures including cash reconciliation, stocking, and preparing service stations.
Ensure retail, ice cream, and espresso areas are clean, stocked, and visually appealing.
Prepare and serve:
Hand-scooped ice cream
Espresso drinks (lattes, cappuccinos, americanos, etc.)
Drip coffee and specialty beverages
Maintain product quality, portion control, and consistency.
Monitor daily workflow and adjust staffing or task assignments as needed.
Cash Handling & POS Oversight
Accurately complete register operations and support staff in proper cash-handling procedures.
Reconcile cash drawers, investigate discrepancies, and follow loss-prevention policies.
Ensure safe and compliant financial practices.
Inventory & Merchandising
Assist with receiving shipments, stock rotation, tagging, and stockroom organization.
Monitor inventory levels for retail products, ice cream, coffee supplies, and paper goods.
Communicate supply needs or shortages to the Retail Manager.
Help create visually appealing displays aligned with brand and seasonal themes.
Communication & Coordination
Provide clear, regular communication between associates and management.
Relay important updates on products, operating procedures, food safety, and guest service.
Collaborate with other departments for lodge-wide events and peak visitor periods.
Problem Solving & Guest Flow Management
Respond quickly to issues such as long lines, equipment malfunctions (espresso machine, freezer, POS), or product outages.
Adjust staffing between retail floor, ice cream counter, and coffee bar to optimize service.
Maintain a safe and efficient environment for both guests and employees.