Retail Supervisor | T-Mobile Arena

Compass Group • Paradise, NV

26d • $21 • Onsite

About The Position

The FOH Supervisor is responsible for both transactional level interaction with guests by providing a customer service expereince that exceeds the customer's service expectations, as well as supervisory responsibilities for locations within T-Mobile Arena on event/non-event days and day-to-day stafff and store management. They will perform several day-to-day tasks related to standard retail operations, staff oversight, and additional tasks assigned by the management team.

Requirements

• Lifts and transports up to 50 lbs.
• Frequently reaches, lifts, stoops, bends, and cleans to maintain store area
• Walks and stands during entire shift

Responsibilities

• Understands and can describe product offerings, packaging/presentation, inventory, and pricing
• Drive sales through engagement of customers, service selling, and sharing product knowledge
• Adheres to location appearance guidelines (checklist)
• Ensures all products are displayes and merchandised appropriately
• Coaches teammates on best practices and develops staff in accordance with best retail practices
• Serves as a lead point of contact for day-to-day operations, or acting manager if management team is absent
• Understands Levy Core signature principals and Rank and Rally core principals
• Ensures employees are following all applicable rules and regulations, as well as state laws, with regards to services, breaks, and best practices
• Provides leadership within a given area of the operation and communicates needs and challenges with management as appropriate
• Teaches employees best practices as it relates to store standards on service and controls
• Identifies areas of opportunity with staff and coaches appropriately
• Ensures all employees are following uniform code, attendance, and service policies in accordance with Levy expectations
• Assist with stand assignments for events
• Assist with event count-ins, count-outs, set-ups, and sports/event preparation
• Assist with coordination of events in T-Mobile Arena
• Assist with e-commerce customer service and order inquiries
• Thorough knowledge of POS operating system
• Follows tenders handling checkout guidelines
• Accurately uses POS system
• Practices proper product control and handling of all inventory and equipment
• Ensures all employees are following Core Levy principals by holding themselves and others accountable for store and service standards
• Communicates all issues to management
• Manages and control floor inventory and product offerings
• Knowledgeable of Retail Cloud and atVenu POS Systems
• Ability to close/settle shows upon conclusion and relay financials to management for review
• Other duties and tasks as assigned by supervisor/manager
• Displays a positive attitude towards teammates and managers
• Helps fellow team members whenever necessary
• Proven ability to lead and communicate projects from start to finish

Benefits

• Instapay (early access to your wages) and high interest savings both through the One@Work app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees