Retail - Supervisor

SSA Group•Springfield, MO

1d•Onsite

About The Position

SSA Group at Wonders of Wildlife National Aquarium is actively seeking driven and skilled individuals to join their team. For over 50 years, SSA has been a dedicated partner to cultural attractions, specializing in designing comprehensive hospitality experiences. Their approach integrates admissions, culinary services, and retail operations with a focus on innovation and human connection to craft a seamless guest journey. The company's core philosophy, '452 Hospitality,' emphasizes people, innovation, and operational intelligence to create memorable moments with lasting impact for both their partners and the communities they serve. They are looking for talented individuals who are eager to grow and innovate within this dynamic environment.

Requirements

Strong Interpersonal and communication skills, including the ability to articulate to Retail Management, team and guests.
Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
General problem solving/decision making skills combined with the ability to be organized.
Demonstrates the ability to remain flexible in a fast-paced environment.
POS knowledge.
Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
Ability to work varied hours/days, including nights, weekends and holidays, as needed.
Three to Five years Retail background.
All education backgrounds eligible.

Nice To Haves

One to Two years Retail supervisor experience

Responsibilities

Show dynamic leadership ability and motivate staff to exceed expectations of the customer and our client.
Ensure your locations’ team is set with the operation in mind: integrate new team members, supervise assigned personnel, develop, and coach.
Remain knowledgeable of and manages in accordance with applicable local, state and federal laws.
Maintain a clean, safe and organized work environment.
Uphold and demonstrate a complete understanding of company policies and procedures.
Perform the steps of EXTRA Guest Service to ensure a memorable experience for every guest and client.
Support store leadership in all inventory control programs.
Ensure all cash handling procedures are in effect at all times.
Daily oversight of floor team.
Promote positive attitude among teammates and guests.
Merchandise product to maximize sales.
Fulfill guest’s needs quickly and efficiently.
Oversee cleanliness of shop and displays.
Resolve guest complaints and/or refunds.
Manage employee breaks and hours in accordance with State and Federal Labor laws.
Achieve sales goals and other metrics.
Create and implement daily check-ins, goals, and performance notes with staff.
Perform other duties, as the General Manager, Retail Operations Manager or Assistant Retail Operations Manager deems necessary.
Supports unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts.
Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.
Perform other tasks as deemed necessary.
Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units
Focuses on removing barriers and empowering growth and opportunity for team members at all levels
Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary

Benefits

Free Membership
Discounts in Gift Shop, Shipwreck and Fish Tales
Eligible for overtime pay
On-Demand Pay Program: Get access to a portion of earned wages before payday
Meal Plan & Employee Discounts at applicable locations
Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods)
Tuition Discount through Partnership College
Up to 8 hours of Bereavement Leave
Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day
Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.