Retail Supervisor

Makar Hotels And Resorts LMR LLC•Big Sky, MT

11d

About The Position

The Retail Supervisor is responsible for supporting daily operations of our retail store, ensuring an exceptional experience for all guests by creating a warm and welcoming atmosphere. This position is responsible for leading retail operations, including inventory, merchandising, and point-of-sale systems. The retail supervisor will be responsible for maintaining the overall cleanliness and organization of storage and guest facing areas within the retail area. The ideal candidate is outgoing, detail-oriented, and passionate about customer service. They should possess a strong knowledge of our store offerings and the local area, with a desire to create a personalized experience for every guest. We are looking for an organized and motivated individual who can work independently, solve problems effectively, thrives in a dynamic environment, and embodies leadership qualities

Requirements

Minimum of two years of experience in Hospitality.
Familiarity with Microsoft Office Suite and POS systems.
Ability to lead with empathy, accountability, and professionalism.
Strong organizational and communication skills.
Highly motivated, adaptable, and able to take initiative.

Responsibilities

Oversee retail operations, including inventory management, merchandising, and POS system functionality.
Ensure product displays, signage, and overall retail presentation meet Ranch standards for quality and guest experience.
Oversee receiving, stocking, and tracking of merchandise to maintain proper inventory levels.
Communicate, collaborate, and work closely with all Ranch departments—to ensure consistency, teamwork, and alignment in serving guests.
Train staff on retail procedures, guest engagement, and product knowledge to enhance sales and ensure hospitality standards are upheld in every interaction.
Maintain a guest-focused retail environment where the shopping experience reflects the same care, professionalism, and hospitality as all other Ranch services.
Develop and maintain in-depth knowledge of the products we carry, as well as the surrounding area.
Engage guests by sharing insights about the purveyors and artisans represented in our store.
Provide accurate information about daily events, on-property activities, and seasonal offerings.
Greet and check in Sleigh Ride Dinner guests, assist with wine selections, and address questions related to the experience.
Train, and mentor staff to ensure seamless service and professional development.
Work independently, multi-task effectively, and greet all guests promptly to create a welcoming environment.
Conduct a monthly inventory of all retail items by the 5th of each month.
Perform additional duties as assigned, supporting overall Outpost operations.
Actively participate in training and development to enhance skills and knowledge.
Interact with the public, customers, colleagues, community members, and officials with professionalism, fostering positive relationships and clear communication.
Adhere to company operating controls, SOPs, policies, and service standards – assist in creation for retail operations.
Communicate with Human Resources on employment-related matters including attendance, injuries, and housing.
Assist other departments and contribute to shared responsibilities as needed, including snow removal, guest transportation, and general Outpost upkeep.