Retail Supervisor

Goodwill Northern New England•Falmouth, ME

12d•$17 - $19•Onsite

About The Position

Goodwill’s motto is, “ a hand up, not a handout .” Goodwill Northern New England is a nonprofit social enterprise that helps people achieve their life and work goals. Our stores keep millions of pounds of stuff out of local landfills each year and offer a great reuse buying option to people in our community at affordable prices. Our store revenues fund our nonprofit mission to invest in people who need support to achieve their work and life goals. Goodwill NNE’s programs include workforce training programs, 22 group homes that support adults with disabilities, community supports for adults with disabilities, AmeriCorps programs, and business-cleaning services. We also operate two brain injury clinics to help people recover after a brain injury. When you come to work at Goodwill you help make these programs possible! The Shift Supervisor works under the direction of the Store Manager to maintain efficient store operations and is responsible for providing outstanding customer service while maintaining a clean, organized, and safe store. We want to hire a self-motivated, positive team player with high integrity and eager to serve our customers.

Requirements

Six months of Goodwill retail store experience or 1+ year of prior retail store supervisory experience
Mathematical and literacy skills to support job duties
Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
Computer literacy to help with job duties
High school diploma, GED, HiSET, or equivalent
A criminal background check that meets agency standards
Valid Driver’s License with a safe driving record and insurance meeting agency standards

Nice To Haves

Associates Degree
Computer experience, including reporting and excel experience
CPR and First Aid Certification
Multi-lingual including ASL

Responsibilities

Help customers locate merchandise, answer questions, etc.
Relieve sales associates at peak times.
Listen to customer complaints, examine returned merchandise, and resolve problems.
Stocks shelves, counters, bins, and racks with the merchandise.
Processes customer sales using a cash register and other equipment.
Receives donations, provides donation receipts, and assists donors.
Closes registers: totals/summarizes funds received, endorses checks, prepares bank deposit slip.
Deposits funds at a bank.
Assists performance management and hiring process (documentation, interviewing, reviews, etc.)
Assists Store Managers with general store management/operations.
Open/close store; secures all store premises, including building, where applicable.
Maintain store premises
Supervise personnel and oversees the training and safety of teammates in the absence of Managers
Ensures best-in-class customer and employee experience