Retail Supervisor

Margaritaville Hotel Kansas City•Kansas City, KS

About The Position

Located in the dynamic heart of the U.S., our hotel blends laid-back luxury with endless entertainment. With an outdoor resort-style pool, family-friendly activities, versatile meeting and event spaces, retail locations, and Margaritaville-inspired restaurants and bars, you'll create unforgettable experiences for our guests. Kansas City, celebrated by Travel + Leisure, the Wall Street Journal, and the New York Times, offers a rich array of outdoor activities, cultural attractions, sports venues, and major events. Join our high-energy team and help guests enjoy everything this growing city has to offer while embracing the Margaritaville state of mind. Apply now to be part of the Margaritaville Hotel Kansas City family and elevate your career to new heights! Are you a passionate, customer-focused individual with a knack for managing a vibrant gift shop environment? Look no further! We're thrilled to invite you to join our team as a Gift Shop Supervisor. As a key player in our guest experience team, you'll make lasting memories while enjoying an exciting work atmosphere. Ready to make our guests' stay unforgettable? Join us and be a part of the exceptional team that defines hospitality excellence. Your journey to a rewarding career starts here!

Requirements

Proven experience in retail, preferably in a supervisory role.
Strong communication skills and ability to lead a team.
Customer-focused attitude with a keen eye for detail.
Excellent organizational and time-management abilities.
Proficient in using point-of-sale systems and basic computer skills.
Flexibility to work weekends, evenings, and holidays as needed.
High school diploma or equivalent; further education is a plus.
Passion for creating a warm and welcoming shopping environment.

Responsibilities

Lead and inspire the gift shop team to deliver exceptional customer service.
Curate and maintain an appealing and well-organized product display.
Manage inventory, reordering, and pricing to ensure optimal stock levels.
Implement effective visual merchandising strategies to maximize sales.
Collaborate with management to plan promotions, events, and marketing strategies.
Handle guest inquiries, complaints, and ensure prompt issue resolution.
Maintain cleanliness, orderliness, and compliance with safety standards.
Foster a positive and dynamic atmosphere to encourage team growth.