Retail Supervisor

The Florida Panthers•Coral Springs, FL

6h•Onsite

About The Position

The Retail Supervisor has the opportunity to develop great relationships with our repeat customers in addition to informing the first-time customer of everything we have to offer. The Retail Supervisor is responsible for enhancing customer experience and sales generation in the following areas.

Requirements

Supervisory experience
Retail experience
Familiar with hockey and figure skating equipment fittings, repairs, and sharpening
Must be highly organized with the ability to multi-task
Self-starter with a high degree of enthusiasm, creative vision and ability to lead in a high-stress environment
Be able to make decisions in a fast-paced atmosphere
Must have strong interpersonal communication skills
Familiar with operating point of sale system
Must be able to work flexible hours, nights, weekends, and holidays as needed.

Responsibilities

Responsible for assisting in overall in venue retail at the Ice Den
Drives sales and initiatives
Utilizes reports to assist in loss prevention and reordering merchandise as sales dictate
Maintains pro-shop as merchandised
Training of all staff on business operations, skate and equipment fittings, skate sharpening and repairs
Responsible for assisting in the recruitment, hiring, training and management of staff
Coordinate and manage invoices, billing, purchasing and tracking departmental budgets
Oversee and manage scheduling and payroll
Works weekends
Supervises retail sales associates
Processes sales on point of sale
Responsible for maintaining accuracy of cash drawer
Greets and assists guests
Assists with fitting guests in hockey and figure skating equipment and finding correct sizes
Sharpens skates and repairs equipment
Assists guests with purchasing decisions
Maintains cleanliness of all retail areas
Additional projects tasks and events assigned