Retail Supervisor

Heartland Bank And Trust Company • Lexington, IL

297d • $19 - $27

About The Position

The Retail Supervisor is a frontline leadership position with the growth opportunity to management. Serves as a role model and mentor, ensuring optimal customer experiences, efficient operations, and support of bank initiatives within the branch.

Requirements

• H.S. Diploma or GED.
• Minimum 2 Years Banking, Sales/Marketing, Retail, Sales Associate preferred or equivalent combination of education and experience.
• Must comply with all requirements of the SAFE Act and obtain a Unique Identifier from the NMLS.

Responsibilities

• Demonstrate an excellent customer experience, engaging customers by name, in a friendly professional manner.
• Guide retail staff through frontline training to follow policies and procedures, promote compliance with auditing standards, and demonstrate sound judgement to minimize the risk of fraud.
• Coordinate and perform retail duties as needed including customer transactions, opening and servicing deposit accounts, and consumer lending.
• Demonstrate and share advanced knowledge of branch operations, bank products and services.
• Schedule retail team to maintain optimal coverage and standards of service.
• Perform essential activities to meet established goals.
• Exercises independent judgement and proactively seeks solutions.
• Participate in various retail and bank projects as necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED