Retail Supervisor Sales - Hardware

Builders FirstSource•Santa Cruz, CA

About The Position

PURPOSE Assists with overseeing and may direct the daily activities of the retail store operations ensuring a high level of service to the customer with a focus on meeting sales goals. ESSENTIAL DUTIES AND RESPONSIBILITIES Assists in the daily operations of retail sales, quotes/estimates, material take-offs, generating purchase orders, pricing, and product delivery. Maintains quality of retail floor including signage, proper pricing, inventory selection and level and promotional displays, verifying special advertised merchandise is in stock and properly signed and priced. Coordinates product knowledge training to sales personnel and customers. Ensures all credit and check cashing procedures have been followed. Assists with compliance for loss prevention program, including security, safety and maintenance of equipment, vehicles and property. Investigates and resolves customer issues regarding order processing, delivers, system inventory, pricing discrepancies and determine appropriate corrective action. May prepare purchase orders to ensure adequate inventory specifying type, quantities, and specifications of products and scheduled delivery dates. Assists with appropriate reports regarding sales, inventory and schedules and works with management to improve work flow, simplify reporting procedures and/or implements cost reduction. Opens and closes store as scheduled. Leads and directs employees including assigning, monitoring and reviewing work progress and accuracy, providing guidance, addressing escalated issues and training less experienced team members. May provide input on the performance of assigned employees to management. Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures. Other duties may be assigned.

Requirements

High school diploma or General Education Degree (GED) and five (5) years retail or sales experience; or equivalent combination of education and experience.
Working knowledge of company products and building industry
Strong verbal and written communication skills
Strong math skills
Aptitude in reading and understanding moderately complex instructions or drawings
Broad computer knowledge including Point-of-Sales (POS) equipment
Knowledge of Microsoft Office Suite and an enterprise resource planning (ERP) program

Responsibilities

Assists in the daily operations of retail sales, quotes/estimates, material take-offs, generating purchase orders, pricing, and product delivery.
Maintains quality of retail floor including signage, proper pricing, inventory selection and level and promotional displays, verifying special advertised merchandise is in stock and properly signed and priced.
Coordinates product knowledge training to sales personnel and customers.
Ensures all credit and check cashing procedures have been followed.
Assists with compliance for loss prevention program, including security, safety and maintenance of equipment, vehicles and property.
Investigates and resolves customer issues regarding order processing, delivers, system inventory, pricing discrepancies and determine appropriate corrective action.
May prepare purchase orders to ensure adequate inventory specifying type, quantities, and specifications of products and scheduled delivery dates.
Assists with appropriate reports regarding sales, inventory and schedules and works with management to improve work flow, simplify reporting procedures and/or implements cost reduction.
Opens and closes store as scheduled.
Leads and directs employees including assigning, monitoring and reviewing work progress and accuracy, providing guidance, addressing escalated issues and training less experienced team members.
May provide input on the performance of assigned employees to management.
Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
Other duties may be assigned.