Retail Supervisor, Merchandising - SF Premium Outlets
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About The Position
In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a mentor and role model to employees to support service behaviors and the execution of tasks in specific areas of expertise. Your focus will be on leading processes and/or areas of the business, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to teach and coach your team and drive behaviors to deliver a best-in-class customer experience. All leaders are expected to become experts of the brand's selling behaviors, leading and leveraging these behaviors with every customer who walks through our doors, allowing us to provide an exceptional customer experience. You will serve as a role model to achieve priorities in store, with the customer as the primary focus. Supporting the store leadership team will involve collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner. You will build and share expertise in an assigned specialized functional area and support the completion of work processes before or after the store closes as needed, inclusive of opening and/or closing the store. Listening and asking questions to solicit feedback to understand needs and provide service will be key aspects of your role, as well as handling unique or complex customer interactions.
