The Retail Supervisor coordinates a team of employees at an assigned location under the direction of the Retail Manager. Responsible for interactions between management, guests, employees, and vendors.
Supervises the receiving and tagging of incoming merchandise
Assigns daily tasks and ensures tasks are performed correctly and in a timely manner, while maintaining high standards of customer service
Coordinates the moving of incoming merchandise to retail office, storage area(s) and/or display floor
Handles the storing of all incoming merchandise in assigned locations
Ensures correct pricing on all products on the floor
Maintains customer service standards
Cashiers when necessary to expedite the processing of guest's purchasing
Responsible for the recording of damaged merchandise
Merchandises the floor for maximum sale of all products
Works with team members to facilitate the stocking of the floor with appropriate levels of merchandise
Leads special projects (i.e., holidays, events, book signings, etc.) when needed
Communicates with the manager to ensure all received products are placed on the retail floor as soon as possible
Leads the maintenance of inventory levels within guidelines
Follows through with information to team members on new products or procedures applying the information book on the floor.
Works with manager to always ensure full productivity on the floor
Interacts with customers for possible merchandising opportunities
Takes charge of unpacking and pricing of new merchandise
Conducts periodic inventory count based on schedule established by controller and retail buyer
Ensures that packing slips and invoices are reconciled by the retail clerk
Fully understands the point-of-sale system
Follows and implements all wage and hour standards/procedures; to include meal breaks and schedules
In partnership with the manager, schedules staff on a weekly basis and resolves appropriate break schedules to improve floor coverage and customer service.
Trains new hires on Point of Service (POS) system, overall safety, and job responsibilities.
At least 2 years of experience in a similar role
Ability to use telephone, computer, Micros Point of Service (POS) system
May be required to work overtime, nights, and/or weekends