Retail Supervisor in Training (Full Time)
About The Position
Position Overview: Starting salary : $20.50-$23.00/ hour Join our grand opening team for our newest Massachusetts location coming this spring at South Shore Plaza! Reporting to the Store Manager, the Supervisor-In-Training is the pace setter and role model for customer service in the store. Their key function is to ensure all Sales Associates in their respective department or zone exceed customer expectations. Additionally, they are responsible to help train, oversee and develop Sales Associates on store standards. Key Responsibilities: Motivates their team to meet and exceed sales goals Supervises the floor to monitor breaks and ensure coverage during peak times according to Daily Work Schedules Ensures brand and operational standards (visual, cleanliness, cash management, inventory management, etc.) are consistently met Ensures their team proactively manages customer needs and exceeds expectations according to the UNIQLO service standard, the UNIQLO Fundamental Principles and the 6 Standard Phrases Trains and develops their team on fitting room & cash wrap standards and assists when needed in those zones Manages inventory by ensuring all merchandise is represented and replenished on the floor in full size runs Assists management to identify issues in the store Trains their team on product and brand knowledge and ensures product knowledge is conveyed to customers Follows all company policy and procedures & notifies management of any infractions Assists with special projects as assigned by management
Requirements
- High School Diploma or GED, Bachelor's Degree preferred
- Ability to train and develop a team with strong communication skills
- Ability to calculate figures and amounts such as discounts and percentages
- Ability to work a flexible schedule that meets the business needs, including evenings and weekends
- Average 32 hours or more per week based on business needs
- Open availability on weekends (religious exemptions considered)
- Limited to two restrictions on availability on weekdays (Mon-Fri)
Responsibilities
- Motivates their team to meet and exceed sales goals
- Supervises the floor to monitor breaks and ensure coverage during peak times according to Daily Work Schedules
- Ensures brand and operational standards (visual, cleanliness, cash management, inventory management, etc.) are consistently met
- Ensures their team proactively manages customer needs and exceeds expectations according to the UNIQLO service standard, the UNIQLO Fundamental Principles and the 6 Standard Phrases
- Trains and develops their team on fitting room & cash wrap standards and assists when needed in those zones
- Manages inventory by ensuring all merchandise is represented and replenished on the floor in full size runs
- Assists management to identify issues in the store
- Trains their team on product and brand knowledge and ensures product knowledge is conveyed to customers
- Follows all company policy and procedures & notifies management of any infractions
- Assists with special projects as assigned by management
Benefits
- Medical, Dental, Vision, Life & ADD, Short and Long Term Disability
- Flexible spending and commuter benefits accounts
- 15 days of paid vacation/personal leave and 9 days of sick leave per calendar year, pro-rated based on hire date; 8 days of paid holidays and 1.5 times the employee’s regular rate for all hours worked on stated holidays
- 401K (with employer matching)
- Commuter benefits accounts
- 8 days of paid holidays and 1.5 times the employee’s regular rate for all hours worked on stated holidays
- 401K (with employer matching)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
