Retail Supervisor-Gift Shop
About The Position
Ensures the Viejas guest service experience for guests by maintaining the standards at all times. Adheres to company and departmental policies and standard operating procedures, and applicable governmental laws and regulations. Hires, trains, and schedules front desk staff in accordance to business demands and budget. Coaches and counsels staff to uphold policies. Provides excellent customer service and monitors guest feedback through the use of comment cards and other customer care techniques. Supervises and follows up on guest requests and comments. Submits all paperwork and financial reporting. Supervises effective daily operations including opening and closing procedures and ensures retail store merchandise is shelved and stocked. Performs other duties assigned. Approves weekly inventory of store merchandise, prepares reorder forms. Directs team members for daily preparation of merchandise and displays in their respective stores. STYLE SERVICE COMMITTMENT All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to – and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work! LEADERSHIP Is a role model of the Viejas’s service culture. Leads by example and creates strong morale and engagement in his/her team. Communicates company and departmental goals and fosters open communication across the department. Fosters a culture of accountability, providing regular feedback to team members, including celebrating successes and addressing areas needing improvement. Manages conflict effectively; listens and assesses situations; takes action to resolve. INTERACTION Interacts with internal and external guests with a positive attitude and professionalism at all times. SUPERVISION Provides supervision of all staff during assigned shift.
Requirements
- High school diploma or General education degree (GED).
- 1 to 2 years of experience in hospitality industry, preferably in sales capacity.
- Creative in marketing and promotion, sales oriented.
- Effective leadership skills and a strong work ethic.
- Excellent customer service skills.
- Efficient, well organized, and able to handle a variety of duties simultaneously.
- Energetic, enthusiastic and motivational.
- Professional manner, discretion, and appearance.
- Excellent verbal and written skills.
- Must be flexible to work different shifts, evenings, and holidays.
Nice To Haves
- Bachelor’s degree preferred in area of hospitality, exercise science, health education, business or related field.
- Experience with professional spa services and treatments preferred.
- Experience with event planning preferred.
Responsibilities
- Ensures the Viejas guest service experience for guests by maintaining the standards at all times.
- Adheres to company and departmental policies and standard operating procedures, and applicable governmental laws and regulations.
- Hires, trains, and schedules front desk staff in accordance to business demands and budget.
- Coaches and counsels staff to uphold policies.
- Provides excellent customer service and monitors guest feedback through the use of comment cards and other customer care techniques.
- Supervises and follows up on guest requests and comments.
- Submits all paperwork and financial reporting.
- Supervises effective daily operations including opening and closing procedures and ensures retail store merchandise is shelved and stocked.
- Performs other duties assigned.
- Approves weekly inventory of store merchandise, prepares reorder forms.
- Directs team members for daily preparation of merchandise and displays in their respective stores.
- Leads by example and creates strong morale and engagement in his/her team.
- Communicates company and departmental goals and fosters open communication across the department.
- Fosters a culture of accountability, providing regular feedback to team members, including celebrating successes and addressing areas needing improvement.
- Manages conflict effectively; listens and assesses situations; takes action to resolve.
- Interacts with internal and external guests with a positive attitude and professionalism at all times.
- Provides supervision of all staff during assigned shift.
Benefits
- Retirement 401(k) with company match
- Medical, Dental, Vision Benefits (80% paid by Viejas)
- Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!)
- Accident, Critical Illness & Disability Insurance Available
- Employee Assistance Program
- Bonus Eligibility for all Team Members
- $5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment)
- Unlimited Chiropractor Benefit with $10 co-pay
- Gym Membership Reimbursement
- Viejas Pit Stop Fuel Discount
- And, much more!
- Benefits vary for PT and FT employment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
