Retail Supervisor - Full Time (Tannersville)

Puma North America • Tannersville, PA

118d

About The Position

As a Retail Supervisor at PUMA's Tannersville location, you will be responsible for providing consistently high standards of customer experience in line with PUMA's Brand Values and service standards. Your mission includes ensuring that the store consistently achieves or exceeds sales, KPIs, and profitability goals through effective short- and long-term planning, expense control, and sales and service. You will assist the Store Manager and Assistant Store Manager with the recruitment, training, development, and succession of high-performing, results-driven employees. Additionally, you will manage payroll control and service-driven scheduling to maintain a highly profitable location while delivering the highest levels of service to customers. You will also be responsible for managing and communicating merchandise opportunities to the Store and/or Assistant Store Manager, complying with all Policies & Procedures, operational core competencies, and key accountabilities, and maintaining a safe, healthy, and compliant working and shopping environment. This position requires working non-traditional hours, including weekends, evenings, and holidays, and may require overtime.

Requirements

• 1 - 2 years' experience in a customer service-oriented retail environment (preferably apparel/footwear).
• Proven ability to exceed sales goals.
• Demonstrated ability to reason through complex issues.
• Ability to present information to large groups.
• Strong team player with excellent communication skills.
• Ability to learn quickly and possess basic computer skills, including MS Office programs.
• Ability to lift/carry, push/pull up to 30 pounds regularly.

Responsibilities

• Provide high standards of customer experience in accordance with PUMA's Brand Values and service standards.
• Ensure the store achieves or exceeds sales, KPIs, and profitability goals through effective planning and expense control.
• Assist in the recruitment, training, development, and succession of high-performing employees.
• Manage payroll control and service-driven scheduling for profitability and service excellence.
• Communicate merchandise opportunities to Store and/or Assistant Store Manager.
• Comply with all Policies & Procedures and operational core competencies.
• Maintain a safe, healthy, and compliant working and shopping environment.
• Work non-traditional hours including weekends, evenings, and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers