Retail Supervisor, Full Time, Product Operations - Shops at Waldorf Center

Gap • Waldorf, MD

399d • $32,032 - $40,040

About The Position

As a Lead at Old Navy, you will support the management team by performing functional tasks and acting as a mentor to Experts and Brand Associates. Your role focuses on leading processes, executing tasks, and maintaining productivity to meet store goals while ensuring a best-in-class customer experience through collaboration and coaching.

Requirements

• A current or previous retail employee with 6 or more months of experience.
• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Able to demonstrate interest and initiative to develop skills and improve capabilities.
• Passionate about retail and thrive in a fast-paced environment.
• Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around the sales floor, stockroom and office and can lift up to 30 pounds.
• Ability to travel as required.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• Serve as a role model to achieve priorities in store with the customer as the primary focus.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience by using all omni channel offerings.
• Take action based upon direction from the Service Leader and collaborate effectively with employees.
• Support Service Leader duties during non-peak hours.
• Build and share expertise in an assigned specialized functional area.
• Support completion of work processes before or after the store closes as needed, including opening and/or closing the store.
• Be accountable to personal goals which contribute to overall store goals and results.

Benefits

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.
• Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.
• Employee stock purchase plan.
• Medical, dental, vision and life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: No Education Listed