Retail Supervisor, Full Time, Product Operations - Kohls Shopping Center
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About The Position
As a Lead at Old Navy, you will play a crucial role in supporting the management team by performing various functional tasks as assigned. Your primary responsibility will be to act as a mentor and role model to Experts and Brand Associates, guiding them in service behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes and areas of the business, ensuring that productivity is maintained and goals are met. Collaboration with your leadership team is essential, as you will teach and coach your team to drive behaviors that deliver a best-in-class experience to our customers. In this role, you will consistently treat all customers and employees with respect, contributing to a positive work environment. You will promote customer loyalty by educating customers about our loyalty programs and serve as a role model to achieve store priorities with a customer-centric focus. Engaging with customers to drive sales and service through suggestive selling will be a key part of your responsibilities. You will enhance the customer experience by utilizing all omni-channel offerings and will take action based on direction from the Service Leader, collaborating effectively with employees. Additionally, you will support the Service Leader's duties during non-peak hours and build expertise in an assigned specialized functional area. You will be accountable for completing work processes before or after the store closes, which may include opening and/or closing the store as needed. Personal accountability to your goals, which contribute to overall store goals and results, is essential for success in this position.
