Retail Supervisor - Flamingo

Guest Services • Flamingo, FL

324d • $16

About The Position

Flamingo Adventures, located within The Everglades National Park, is now hiring a Retail Supervisor. The Supervisor assists the General Manager and Assistant Manager in all aspects of unit operations and floor management including staff, inventory, equipment, and property to facilitate the fulfillment of financial goals and company initiatives. In addition, the Supervisor assists in cultivating a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level.

Requirements

• High School Diploma or GED preferred. Bachelor's or Business Degree preferred.
• At least 1-2 years of experience in retail.
• Demonstrated talent for interacting with a wide variety of people.
• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.

Responsibilities

• Ensure complete guest satisfaction at all times. Handle guests' complaints and solve them according to customer service standards.
• Monitor and supervise set up and maintenance of retail area and cashier stations to ensure quality standards.
• Assist in recruiting, supervising, scheduling, disciplining, reviewing, and directing the unit's staff at the direction of the General Manager.
• Train hourly staff for peak performance and monitor staff's development.
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit's equipment, inventory, housekeeping, sanitation, cash control, dress, and employee hygiene.
• Notify General Manager of all unusual events, circumstances, or other safety or quality control issues.
• Assist management team with inventory procedures as directed.
• Perform opening and/or closing procedures.
• Maintain awareness of safety issues, and report them immediately to your manager.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401k matching
• Free and/or discounted bicycle, kayak, and boat rentals
• Food discounts
• Free boat tours

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Services and Drinking Places
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees