Retail Supervisor - Chattanooga*

America's Thrift Stores • Chattanooga, TN

403d • $29,120 - $29,120

About The Position

The Retail Supervisor at America's Thrift Stores is responsible for overseeing the daily operations of the retail sales floor and front end. This role involves ensuring high standards of customer service, managing team performance, and maintaining inventory levels. The supervisor will lead by example, providing coaching and support to team members while fostering a positive work environment that aligns with the company's mission and values.

Requirements

• At least two years' experience as a supervisor, team lead, and/or key holder in the retail industry.
• Basic mathematical skills.
• Basic computer skills.
• Basic reading comprehension skills.
• High school diploma or GED preferred.
• Must be able to carry up to and lift up to 50 lbs. as well as push and pull up to 25 lbs.
• Ability to communicate well in both verbal and written forms.
• Ability to observe, assess, and coach the work of others.
• Ability to apply common sense understanding to carry out instructions furnished in written and/or verbal form.
• Ability to reason, make decisions, and use independent judgment in various situations.
• Must be able to pass background check and drug screen.

Responsibilities

• Directs and supervises the work of departmental team members.
• Assists with recruiting, selection, training, and onboarding team members.
• Provides regular observation, interaction, coaching, and recognition of team members.
• Schedules team members according to the store's labor needs.
• Capable of performing all duties required of retail team members.
• Manages inventory tracking systems to record deliveries and stock levels.
• Analyzes daily product and supply levels to anticipate inventory problems and shortages and takes corrective actions to ensure sufficient inventory levels.
• Supervises cash register operations to ensure a quick, accurate, and positive experience for customers.
• Controls cash & tender and performs morning accounting and banking procedures as assigned.
• Receives and responds to customer/donor questions, requests, and complaints.
• Delivers a positive and unforgettable customer/donor experience by setting the example, training, and coaching customer service expectations to team members.
• Ensures high standards of merchandise freshness, condition, pricing, and shop-ability.
• Creates and maintains visually appealing merchandise displays.
• May assist General Manager with the set-up of sales and marketing promotions & programs.
• Maintains a respectful, values-driven workplace.
• Uses open communication tools and converts team member input into meaningful action.
• Brings complaints to the attention of Assistant Store Manager or General Manager to resolve issues consistent with company values, policies, and procedures.
• Protects company assets and information by ensuring their safe handling, security, and integrity.
• Proactively promotes loss prevention awareness by upholding procedures and ensuring policies are in place.
• Maintains a safe work environment through education, consistent follow-up, ensuring policies and procedures are in place, and supporting OSHA.
• In the absence of the Assistant Store Manager, oversees, implements, and administers the retail process and team in accordance with all policies, procedures, regulations, and laws.
• Fulfills manager on duty responsibilities and takes reasonable action in the absence of the Assistant Store Manager and/or General Manager.

Benefits

• Employee discount
• Bonus eligibility after 90 days
• Growth opportunities
• Helping others through charity partners
• Environmental sustainability initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: High school or GED