Retail Stores Management
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About The Position
At Office Depot and Office Max, our Store Associates are Leaders and Enthusiasts that are passionate about selling. They are the advocate for the brand and are comfortable and capable of showing the Customer that our Stores actually offer more than what is physically on the shelves. Our associates know how to create an experience for the Customer that compliments what the Store is trying to be: unique, informative, interactive and fun! They create a place where customers can get information, ideas, and solutions that they can't easily get online. They represent 'why retail is still relevant' and how our Associates are trusted advisors for the Customer. Our Associates are naturally curious and resourceful and use the new tools available to them such as kiosks, mobile devices, and interactive products to sell what may not physically be in the stores. To our Associates, it is obvious that the Customers experience comes first and they have the understanding that the Customers expectations are increasing. Our Associates realize they are ambassadors of the brand no matter where the Customer decides to shop, understanding Customers don't visit us as a store but they also look at us online, on the mobile device, etc. as one Office Depot and Office Max and expect a consistent experience. Our Associates are relationship builders with Customers and fellow Associates: they know them by name, what they need to be successful, and the Customer sees them as the reason or difference as to why they shop at Office Depot and Office Max.
