Retail Store TM CC

Sartori Company

7h•$20 - $25•Onsite

About The Position

The Retail Store Team Member provides exceptional customer service and supports the daily operations of the retail store. This role is responsible for greeting and assisting customers, processing sales transactions, preparing and handling product samples, maintaining food safety and sanitation standards, and ensuring accurate inventory management. The Retail Sales Associate plays a critical role in creating a positive experience for visitors, while upholding the company’s values and commitment to quality.

Requirements

High school diploma or equivalency (GED) is required.
Minimum of 1 year of prior retail, customer service, or food handling experience preferred.
Alignment with Company Values: Demonstrates behaviors that reflect the organization’s core values of family, commitment, authenticity, ingenuity, integrity, and humility.
Customer Service Orientation: Provides attentive, courteous, and knowledgeable service to enhance the customer experience and build loyalty.
Interpersonal & Communication Skills: Clearly conveys information, listens actively, and engages customers and team members with professionalism.
Product & Food Safety Knowledge: Applies product knowledge and follows Good Manufacturing Practices (GMPs), food handling, and sanitation standards.
Point-of-Sale & Systems Proficiency: Accurately operates POS and ERP systems, handling transactions and data entry with reliability.
Attention to Detail & Accuracy: Maintains precision in tasks such as weighing, labeling, pricing, and processing orders.
Organizational & Time Management: Effectively prioritizes tasks and balances multiple responsibilities in a fast-paced environment.
Teamwork & Collaboration: Works effectively with others while also demonstrating initiative and accountability when working independently.
Adaptability & Problem-Solving: Responds with flexibility to changing priorities, customer needs, and operational challenges.
Professionalism: Represents the company positively in appearance, conduct, and customer interactions.

Nice To Haves

Experience working in specialty food, grocery, or manufacturing retail environment is preferred.

Responsibilities

Greets and assists in-person customers, delivering a welcoming and professional experience.
Provides product knowledge, recommendations, and samples to enhance the customer experience.
Operates the point-of-sale (POS) system, including handling cash, credit, and electronic transactions with accuracy and integrity. Adheres to company policies, demonstrating trusted responsibility in managing financial transactions.
Manages and processes phone, email, and online customer orders in the Enterprise Resource Planning (ERP) system.
Performs opening and closing procedures, including cash handling, reporting, and securing the store.
Cuts, weighs, wraps, and labels cheese products while ensuring accuracy and food safety standards.
Prepares and maintains product sample trays to highlight offerings for customers.
Cleans and sanitizes counters, equipment, and display areas daily; conducts deep cleaning and sanitizing on a scheduled basis.
Tracks and rotates stock to maintain product quality and freshness.
Receives and stocks incoming deliveries; prepares and ships custom orders.
Monitors stock levels and communicates or place orders to maintain proper inventory.
Follows Good Manufacturing Practices (GMPs) and food safety procedures when handling products.
Updates pricing and promotional signage accurately and on schedule.
Accurately enters and maintains data in ERP and POS systems.