Retail Store Specialist (Customer Service/ Merchandising)

Ocean State Job Lot • Wethersfield, CT

401d • $34,715 - $34,715

About The Position

The Retail Store Specialist at Ocean State Job Lot is responsible for delivering exceptional customer service and ensuring effective merchandising within the store. This role involves handling customer inquiries, processing transactions, and maintaining a visually appealing shopping environment while adhering to company policies. The specialist also oversees assigned associates and contributes to a positive store atmosphere.

Requirements

• Prior retail merchandising, customer service, and/or cashier experience is preferred.
• Basic math and reading skills, along with legible handwriting and good communication skills, are required.
• Must be 18 years of age or older.

Responsibilities

• Provide exceptional customer service using the T.R.E.A.T. model to build lasting relationships.
• Assist customers with inquiries, locate items, and complete purchases accurately.
• Handle complex point-of-sale transactions and promote company-wide customer initiatives.
• Maintain visually appealing displays and merchandise new items according to company guidelines.
• Train and coordinate assigned associates, managing breaks according to policy.
• Communicate issues and improvement opportunities to store leadership.
• Ensure a safe and organized environment through proactive maintenance and cleaning.
• Handle daily damages and returns according to established procedures.

Benefits

• Part-time employment with flexible scheduling options.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: No Education Listed
• Number of Employees: 101-250 employees