Retail Store Manager

Petstock Pty Ltd - Claremont, CA

Full-time - Mid Level

Claremont, CA

About the position

The Retail Store Manager at PETstock Pty Ltd is responsible for leading a team to deliver exceptional customer service and professional advice in the pet care industry. This role involves mentoring and inspiring team members, managing stock integrity, and fostering a positive and safe work environment. The manager will also engage in local marketing opportunities and ensure the team is knowledgeable about pet care products and services.

Responsibilities

• Lead by example, mentoring and inspiring your team on a daily basis.
• Coach your team to achieve and develop their knowledge and skills.
• Provide an exceptional customer experience by leading from the front.
• Create a strong safety mindset and culture within your team.
• Recruit, onboard, and induct high-caliber new team members.
• Manage stock, ensuring accuracy and awareness of stock integrity processes.
• Stay updated on pet care, products, and services offered.
• Create a fun and supportive culture in-store for the team.
• Support local marketing opportunities and sponsorships.

Requirements

• Experience in a similar store leadership role or readiness to step up in retail management.
• Demonstrated success in driving sales.
• Strong leadership skills with the ability to motivate and build a high-performing team.
• High degree of resilience and ability to manage conflicting priorities.
• Ability to create a positive culture of safety.
• Demonstrated ability to achieve and exceed sales targets.
• Established business acumen.
• Flexibility to meet changing work conditions.
• High degree of interpersonal and communication skills.