Retail Store Manager
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About The Position
A Store Manager at PANDORA Jewelry will embody the brand's values and culture, ensuring that every client receives a world-class customer experience. This role involves spending quality time on the sales floor, engaging with customers, and selling alongside the team. The Store Manager is responsible for driving the store to meet and exceed commercial targets, utilizing strong business acumen and an understanding of key performance indicators (KPIs) to coach team members effectively. The ideal candidate will be passionate about building high-performing teams, focusing on recruitment, retention, training, and development of individuals. Store Managers at PANDORA are expected to cultivate a culture of genuine love and passion for the brand, encouraging team members to act as brand ambassadors. They will build a high-performance selling environment that exceeds shopper expectations and delivers exceptional experiences. Responsibilities include ensuring that the brand philosophy and the SPARK experience are integrated into all guest interactions, leading and inspiring a team accountable for both individual and overall store performance, and providing real-time coaching to drive KPI goal achievement. Additionally, the Store Manager will maintain a leadership presence on the sales floor, participate in team selling to maximize sales opportunities, and complete product knowledge training to enhance sales effectiveness. Building a solid customer base through engagement and relationship-building is crucial, as is maintaining optimal floor coverage and effective scheduling. The role also involves recruiting, retaining, training, and developing top talent, creating a community of potential hires, and addressing performance issues in collaboration with the Divisional Sales Manager and Human Resource Generalist. Overall, the Store Manager will utilize divisions of responsibility to ensure the timely implementation of visual merchandising directives and operational processes, continuously growing and developing talent within the store.
