Retail Store Manager

$66,900 - $120,600/Yr

T-Mobile US - Andalusia, AL

Full-time - Mid Level

Andalusia, AL

Telecommunications

About the position

As a Retail Store Manager at T-Mobile, you will lead and empower your team to excel in connecting customers with the T-Mobile brand. You will oversee all operations of the retail store, ensuring a high level of customer service and operational excellence. This role requires a strong focus on team development, sales performance, and maintaining a positive store environment.

Responsibilities

• Complete observations of store employees' interactions with customers and provide feedback for development and training.
• Assist with customer-related issues to enhance the customer experience.
• Own store success by managing staffing, scheduling, marketing, and loss prevention.
• Support operational excellence by monitoring sales and inventory, and implementing new store programs.
• Maintain a neat, clean, and organized store environment at all times.
• Hire passionate store employees who are committed to building customer relationships.
• Support team development through training and mentoring.
• Lead by example and stay updated on products, services, and leadership best practices.
• Drive operational efficiencies to minimize risk and protect store assets.
• Deliver financial results based on key performance indicators and manage store expenses.
• Recognize and celebrate team achievements through performance management plans.

Requirements

• High School Diploma/GED (Required)
• 2-4 years of management experience in retail sales (Required)
• 2-4 years of sales and sales management experience (Required)
• Strong communication skills (Required)
• Proficiency in Microsoft Office (Required)
• Experience in store management (Required)
• Knowledge of store operations (Required)
• Excellent customer service skills (Required)

Nice-to-haves

• Bachelor's Degree (Preferred)

Benefits

• Medical, dental, and vision insurance
• Flexible spending account
• 401(k) plan
• Employee stock grants
• Employee stock purchase plan
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service and home internet discounts
• Pet insurance
• Access to commuter and transit programs