Retail Store Manager (Backcountry Outlet)
About The Position
Role Overview: As Store Manager, you’ll oversee all operations of a Backcountry Outlet location, owning both business results and the customer experience. You’ll drive sales, rentals, service (including ski, snowboard, and bike services), and team development while setting the standard for operational excellence, expertise, and accountability. This position will report to the Area Manager. Why This Role Matters: This is a key leadership role in a growing division. You’ll define how Backcountry Outlet shows up in-store—across retail, rentals, and ski/bike services—setting the standard for performance, customer experience, and team culture. The pace is fast, expectations are high, and your impact on both the business and team is significant.
Requirements
- 5+ years of retail leadership experience, preferably in outdoor retail
- Proven track record of achieving sales targets and maximizing profitability
- Strong leadership, communication, and interpersonal skills
- Excellent organizational and time-management abilities
- Ability to prioritize, adapt quickly, and thrive in a fast-paced environment
- Proficiency with Microsoft Office, POS systems, and scheduling tools
- Passion for the outdoors and outdoor products, including ski, snowboard, and bike gear
- Ability to communicate verbally and work cooperatively with associates and customers
- Ability to remain standing for up to 5 hours at a time
- Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor
- Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor
- Ability to lift and/or move merchandise weighing up to 50 lbs.
- Ability to ascend/descend ladders to retrieve and/or move merchandise
- Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work
- Workweeks are expected to be between 46 and 48 hours with the ability to have a flexible schedule, including nights, weekends, and holidays
- Regular and predictable attendance
Responsibilities
- Lead all store operations: sales, Omni, ski/snowboard/bike rentals and services, customer experience, inventory management, scheduling, payroll, events, partnerships, and visual merchandising
- Monitor performance metrics, develop action plans, and achieve sales and profitability goals
- Recruit, train, and develop a team of Gearheads who provide technical expertise and support for customer outdoor pursuits
- Ensure elevated customer experience and consistent selling productivity across both retail and service offerings
- Build loyalty through positive interactions and community engagement initiatives
- Manage inventory levels, shrink, and assortment strategy with merchandising teams
- Promote a positive, collaborative, and accountable work environment
- Maintain strong relationships with vendors, carriers, landlords, and other stakeholders
- Collaborate with the online store team to ensure a seamless, multi-channel customer experience
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
501-1,000 employees
