Retail Store Manager

UScellular, now part of T-Mobile•Freeport, IL

5h•$50,000 - $65,000

About The Position

At Next Generation Wireless (NGW), we’re more than a wireless retailer — we’re a trusted partner helping people stay connected to what matters most. As a UScellular Authorized Agent — now part of T-Mobile — we’re excited to offer the strength of two networks, bringing even more value to our customers. We’re looking for a Retail Store Manager who can inspire and elevate a team. This leadership role is critical to our organization’s success and is ideal for a proven manager with experience leading high-performing sales teams who’s ready for a new challenge in a dynamic and ever-evolving industry. Intrigued? Here’s more about us: The largest Authorized Agent of UScellular, with 100+ locations across multiple states A values-driven organization focused on customer and associate success A fast-paced, high-reward environment designed for leaders who take initiative Passionate about providing support, training, and career growth opportunities A culture that celebrates accountability, ambition, and teamwork Offering competitive pay with a base salary plus uncapped commissions and bonuses The Position We are actively seeking a Retail Store Manager to lead and develop a team of driven Retail Sales Representatives. In this role, you’ll be responsible for driving positive outcomes and sustained sales growth of your location by building a culture of accountability, coaching, and customer excellence. You’ll have the opportunity to leverage your leadership skills and business acumen to achieve success while making a lasting impact on your team and store. If you’re passionate about developing and leading a winning sales team, this role is for you!

Requirements

2+ years of retail sales leadership experience, preferably in wireless, technology, or a fast-paced customer service environment
Proven success in achieving or exceeding team sales goals and KPIs
Demonstrated ability to train, coach, and hold team members accountable
Strong interpersonal, communication, and decision-making skills
Ability to work flexible hours, including evenings, weekends, and some holidays
High school diploma or GED required

Nice To Haves

associate or bachelor’s degree preferred

Responsibilities

Implement effective sales strategies with exceptional execution and follow-up
Train, coach, and mentor team members to achieve their personal and professional goals
Build a high-performing, customer-first culture focused on loyalty and results
Drive team performance by setting clear expectations and holding associates accountable
Build relationships in the community and represent NGW’s innovative products and services
Oversee daily store operations, ensuring policy compliance and operational efficiency