Retail Store Manager

the LEGO Group

33d • $64,428 - $96,642 • Onsite

About The Position

Are you ready to inspire a store team to deliver inspirational guest experiences and build the LEGO® brand? Join the LEGO® Brand Retail team as a Store Manager at our Concord Mills location in Concord, NC and ensure that the LEGO Brand, vision, and values are exemplified in all store operations and guest interactions. You will empower the team around you to drive sales while providing a signature experience for every guest. Create an environment where creativity and imagination define the future of play and strive for outstanding results in both guest experience and sales performance. Demonstrate results orientation by meeting and exceeding Key Performance Indicators, overcoming obstacles and uncertainty, supervising business processes, maintaining impeccable merchandising and cleanliness standards and enhancing efficiency and profit by maintaining sound operational practices. Be a role model for guest experience by ensuring the execution of our service model, striving to complete all monthly mystery shops, enhancing repeat business by creating NPS promoters, inspiring and coaching sales associates to consistently deliver exceptional branded experiences. Lead your team to continued success by recruiting and developing a highly productive and collaborative team, communicate through active coaching and performance management, inspire your team to deliver signature experiences, and ensure continuous learning by providing continuous product knowledge and service training. Develop your team by ensuring they can articulate what a LEGO brand experience looks like, unlock their potential using the LEGO Core Proficiencies and build your team bench for future growth by identifying and developing top candidates for promotion. Demonstrate collaboration by working effectively with your peers, partners and others to drive big-picture business performance and create a positive, cooperative working environment. Deliver inspirational retail experiences built on LEGO Brand values. The LEGO® Group is a family-owned, international business and collaboration shapes everything we do. As a Store Manager for LEGO Brand Retail you are the face of our company. You and your team will determine our brand’s reputation with each guest interaction. We are looking for individuals who can motivate, energize and inspire others to outstanding performance while cultivating a positive, team-oriented, safety-first environment. LEGO Brand Retail strives to foster relationships with our guests and team members that transcend generations and are as timeless as the products we sell. Do you have what it takes to lead a team who can inspire and develop the builders of tomorrow? Proven management experience in a retail environment Experience with the following: Point of Sale systems. Loss prevention and cash management. Recruitment, selection and training. Scheduling and payroll management. Performance management and conflict resolution skills. Space management and visual merchandising expertise. Effective organizational, verbal and written communication skills. Demonstrated computer proficiency. Physical specifications: Constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, depth perception, and ability to adjust focus. Involves lifting at least 30 lbs. We want you to lead a LEGO Brand Retail store team! If you are confident that you have what it takes to succeed in this full-time, regular role, APPLY NOW! Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible. #KC-LI #LI-ONSITE

Requirements

• Proven management experience in a retail environment
• Experience with Point of Sale systems
• Experience with Loss prevention and cash management
• Experience with Recruitment, selection and training
• Experience with Scheduling and payroll management
• Experience with Performance management and conflict resolution skills
• Space management and visual merchandising expertise
• Effective organizational, verbal and written communication skills
• Demonstrated computer proficiency
• Constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours
• May occasionally involve stooping, kneeling, crouching, and climbing ladders
• Vision abilities include close vision, depth perception, and ability to adjust focus
• Involves lifting at least 30 lbs

Responsibilities

• Drive sales while providing a signature experience for every guest
• Create an environment where creativity and imagination define the future of play
• Meet and exceed Key Performance Indicators
• Supervise business processes
• Maintain impeccable merchandising and cleanliness standards
• Enhance efficiency and profit by maintaining sound operational practices
• Ensure the execution of our service model
• Enhance repeat business by creating NPS promoters
• Inspire and coach sales associates to consistently deliver exceptional branded experiences
• Recruit and develop a highly productive and collaborative team
• Communicate through active coaching and performance management
• Inspire your team to deliver signature experiences
• Ensure continuous learning by providing continuous product knowledge and service training
• Ensure they can articulate what a LEGO brand experience looks like
• Unlock their potential using the LEGO Core Proficiencies
• Build your team bench for future growth by identifying and developing top candidates for promotion
• Work effectively with your peers, partners and others to drive big-picture business performance and create a positive, cooperative working environment
• Deliver inspirational retail experiences built on LEGO Brand values

Benefits

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based
• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees