Retail Store Manager

Circle K • Vilonia, AR

1d • Onsite

About The Position

The Retail Store Manager position at Circle K is responsible for the overall operation and management of a retail store. This includes leadership and management duties such as recruiting, hiring, and training employees to ensure excellent customer service, maintaining site cleanliness and stock levels, and scheduling staff. The manager is also tasked with developing positive relationships with suppliers and customers, resolving complaints, and promoting a safe public image. Key responsibilities extend to training and development, including performance appraisals and safety procedures, as well as ensuring effective communication within the team and with the Market Manager. The role involves significant organizing and planning, such as developing action plans, maintaining site files, and managing merchandise display and pricing. Financially, the manager analyzes sales and expenses, budgets P&L lines, manages merchandise margins, and safeguards money. Circle K's mission is to make people's lives easier, supported by a global team of 130,000 people across 16,000 stores in 26 countries, with a strong culture of pride in people, development, and service.

Requirements

• Experience to perform the essential duties, responsibilities and working in the conditions described below
• Ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative (CSR) and Assistant Site Manager (ASM) job description
• Ability to supervise and manage the functions listed in the CSR and ASM job description
• Ability to use computer, or acquire those skills necessary to use a computer at the site, which includes analysis of reports, inventory control, cash control, counseling notices, etc.
• A valid driver’s license and adequate transportation to/from bank and corporate management meetings
• Ability to communicate (orally and in writing) in English

Nice To Haves

• High School diploma or GED preferred
• Experience in retail sales preferred

Responsibilities

• Recruit, hire and train positive, enthusiastic employees, ensuring excellent customer service
• Develop, manage and assign tasks appropriately to ensure the site is clean, adequately stocked, organize and well kept based on Company standards
• Maintain a professional and supportive image among subordinates and supervisor
• Schedule employees within Company guidelines to maximize customer service and maintain site image
• Implement non-discriminatory related management skills while hiring, training, counseling, motivating and separating employees
• Develop positive and professional relationships with all suppliers
• Promote excellent service and resolve customer complaints in a timely, professional manner
• Promote and ensure a safe, positive public image within the neighboring community
• Prepare on-going and timely performance appraisals in writing for all employees, providing proper performance based feedback
• Train all employees ensuring that customer service, site image and marketing execution meet Company standards
• Train all employees on safety procedures and promote safety awareness
• Develop ways and means to ensure that all employees receive proper communication in a timely manner
• Establish periodic on-going communication meetings with all site employees and the Market Manager
• Evaluate and develop specific action plans to address the needs of the site in order to reach the desired objectives
• Organize and maintain all site files and manuals
• Manage and supervise store employees to ensure that all required and requested reports due are completed accurately and timely
• Manage and supervise store employees to ensure that all merchandise is stocked, attractively displayed and priced correctly
• Ensure that all required employment related posters and signs are in a place that is easily accessible to all employees
• Analyze daily sales and expense information and take appropriate action to maximize sales and net profits
• Budget and forecast P&L lines, as well as understand and manage merchandise margins
• Safeguard and account for all money received and disbursed
• Perform all other financial analysis necessary to maximize sales and net profits
• Perform other duties as assigned or delegated by his/her supervisor

What This Job Offers

• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees