Retail Store Manager

Crossroads Trading Co. Inc.•Chicago, IL

32d•$60,000 - $72,000

About The Position

Every great team is led by an inspired and passionate leader. As a Store Manager, you will oversee store operations and bring our brand promise to life: to offer a fun, fashion-centered, and affordable shopping experience to our communities. Store Managers are committed to helping drive Crossroads' values- creating an inclusive environment where all feel welcome to enjoy a second-hand shopping and selling experience. When you join Crossroads, you are joining the sustainable fashion movement and reshaping fashion culture. And you aren’t just impacting the planet’s future- you are impacting your own. You’ll learn how to run a second-hand business– you’ll embody an entrepreneurial spirit- learning everything from buying, merchandising and inventory practices to gaining and maintaining the trust of a customer base who has been devoted since day one. You are: Hands-on. The ideal Crossroads manager loves being on the sales floor to motivate, coach, and help their team succeed! A Talent Scout. You are able to recognize, draw in, and motivate talented individuals to your team. Emotionally Intelligent. You would describe yourself as resilient, a great communicator, and exceptional at team-building. Authentic. You are your unique self! You’ll enjoy working with our diverse teams and leaders, who care about fostering an environment of development, creativity, and authenticity. Fashion-focused. You eat, breathe, and sleep style. Fashion is life. Adaptable. You feel comfortable adjusting to changing circumstances and encourage your teammates to do the same. We problem-solve together! People-first. You are energized by people. You radiate kindness and positivity! You understand your impact and are someone who uplifts others. A Trainer. You enjoy explaining how things work and have patience when teaching others. Business-minded. You’ll develop business strategies to grow your customer base, increase store traffic and optimize sales.

Requirements

Prior experience in retail management as a Lead Manager managing a team of 10+ employees (2 years+)
Extensive fashion knowledge including familiarity with labels, brands, designers and current trends.
Must be able to work a minimum of 40 hours per week.
Must be authorized to work in the United States.

Responsibilities

Engage. You get to meet new people, every day! Lead by example greeting each customer with a smile and welcome them to our store. Create a welcoming, fun, and inclusive environment to shop and work in.
Prioritize + Delegate. There will be a lot coming your way – from running breaks to noticing lines- you’ll need to use your team to get everything done and run the store like a well-oiled machine!
Be Customer-focused. You will guide your team to help customers learn how we work and try selling! Each customer has different needs and it’s up to your team to help them out.
Be a Mentor and Coach. You’ll guide your team members in developing their skills using our training tools and growth plans. Your goal is to support your team!
Be Transparent. Have clear and consistent communication with your manager - partnership is a cornerstone of our leadership philosophy- two heads are better than one!
Be a Problem-solver. You enjoy finding creative ways to enhance customer experience, employee engagement and overall store performance.
Have Integrity. You will act with integrity in words and actions- do the right thing and do it right, even when it’s difficult.
Be Compassionate. You will embody our core values of service, inclusion, and education. It’s important that we connect with all customers and try our best to help them.
Be Reliable. You will show up to work on time and ready to go!
Be Flexible. You understand that needs change and evolve throughout the day- you know how to support your team and customer as needed.