Retail Store Manager

T-Mobile • San Mateo, CA

19d • $50,175 - $90,450

About The Position

This role is essential for managing retail store operations to connect customers with products and services effectively. It involves overseeing store functions including staffing, training, marketing, loss prevention, and customer service. The role requires leadership in employee development and operational management to maintain store performance. Success is measured by store productivity, customer satisfaction, and achievement of sales and operational goals. The work impacts the organization by ensuring a positive customer experience and efficient store operations that support business objectives.

Requirements

• High School Diploma/GED (Required)
• Communication (Required)
• Microsoft Office (Required)
• Store Management (Required)
• Store Operations (Required)
• Customer Service (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Nice To Haves

• 2-4 years Management experience in retail sales (Preferred)
• 2-4 years Sales & sales management experience (Preferred)

Responsibilities

• Lead employee development and coaching to improve customer interactions and ensure timely completion of training programs
• Resolve customer issues to enhance the customer experience and align with brand expectations
• Manage store operations including staffing, scheduling, labor controls, marketing, and loss prevention to drive store success
• Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Benefits

• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• Employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.
• Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees