Retail Store Manager

Pendleton Woolen Mills Inc • Lake Arrowhead, CA

8h • Onsite

About The Position

At Pendleton, we take pride in our legacy- with over 150 years of craftsmanship and quality woven into everything we do. Our store leaders play a vital role in shaping the customer experience and driving our continued success. As a Store Manager, you’ll lead a passionate team, drive business results, and foster an environment rooted in connection, authenticity, and excellence.

We are currently seeking a professional and results-driven full-time Store Manager for our store location in Lake Arrowhead, CA.

Requirements

• Bachelor’s degree and 3+ years of retail sales & customer service leadership experience preferred (or 7+ years of retail management experience in lieu of a degree)
• Proven ability to lead teams, drive sales, and exceed goals
• Strong communication, coaching, and conflict resolution skills
• Highly organized and analytical, with the ability to manage multiple priorities
• Experience with financial statements, payroll budgets, and performance metrics
• Tech-comfortable: proficient in Microsoft Office (Excel, Word, Publisher), POS systems, inventory/order software, and video conferencing tools
• Flexible schedule including weekends, evenings, and holidays
• Willingness to travel as needed for meetings, training, or store support
• Able to meet physical demands of retail including lifting up to 40 lbs., standing/walking for extended periods, and occasional ladder use

Responsibilities

• Lead all store operations to drive sales, profitability, and outstanding customer service
• Recruit, hire, train, and develop a high-performing team of assistant managers and sales associates
• Set daily, weekly, and long-term goals to meet or exceed financial and operational targets
• Execute business strategies and local marketing efforts to increase revenue and customer engagement
• Maintain operational excellence in inventory accuracy, visual merchandising, and loss prevention
• Ensure compliance with all company policies, safety standards, and operational procedures
• Monitor and analyze sales metrics (UPT, ADS, conversion), and take proactive actions
• Conduct performance reviews, provide ongoing feedback, and support employee development
• Communicate regularly with Area Managers and internal teams to align on priorities and performance
• Take ownership of budget management and store expense control
• Participate in company-wide projects and initiatives as needed

Benefits

• Flexible work hours
• Generous employee discount (65% off Pendleton products!)
• Competitive compensation with paid time off
• Medical, dental, and vision benefits, plus 401(k) with company match
• Collaborative team environment where your voice matters
• Opportunities for growth, leadership, and career development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager