Retail Store Manager

Heritage Cooperative•New Philadelphia, OH

About The Position

Heritage Cooperative is always looking for friendly, outgoing, customer-service driven employees. Our people are our greatest asset, and we are constantly thinking outside of the box for new ways to make working at Heritage Cooperative attractive to our current and prospective employees. If you see yourself as a future Branch Manager with Heritage Cooperative, apply TODAY at www.heritagecooperative.com/Careers [http://www.heritagecooperative.com/Careers]!

Requirements

High school diploma or equivalent required; associate or bachelor’s degree preferred.
Previous retail management or supervisory experience of 3-5 years
Strong customer service, communication, and leadership skills.
Ability to multitask and work in a fast-paced environment.
Computer proficiency and experience with point-of-sale systems.

Nice To Haves

Experience in agricultural retail, farm supply, or related industry.
Knowledge of agronomy, feed, seed, or farm equipment products.
Experience managing inventory and merchandising in a retail setting.

Responsibilities

Manage and oversee all daily retail store operations, including opening and closing procedures, cash handling, and operational reporting.
Supervise, coach, and develop retail staff to ensure high performance, accountability, and excellent customer service.
Schedule staff appropriately to support business needs, seasonal demands, and peak customer traffic.
Monitor store performance metrics and implement strategies to meet or exceed sales, profitability, and service goals.
Maintain compliance with company policies, safety regulations, and industry standards.
Ensure customers receive professional, courteous, and knowledgeable assistance at all times.
Provide product recommendations by understanding customer needs and guiding them to appropriate agricultural products and solutions.
Handle complex customer inquiries, concerns, and escalations in a timely and effective manner.
Build and maintain strong relationships with customers, including farmers, homeowners, and commercial accounts.
Support staff in learning product knowledge through training, demonstrations, and ongoing education.
Oversee inventory control, including receiving, stocking, organization, and accuracy of records.
Monitor product levels and communicate inventory needs or issues to appropriate supervisors.
Participate in physical inventory counts and ensure proper documentation.
Ensure merchandise is properly displayed, labeled, and aligned with seasonal and promotional strategies.
Coordinate the safe loading and unloading of customer purchases and deliveries.
Operate and oversee point-of-sale systems, ensuring accurate processing of cash, checks, and credit transactions.
Ensure proper documentation and application of tax-exempt requirements.
Maintain accurate customer records by documenting sales and updating profiles.
Prepare and review operational paperwork, sales reports, and performance data.
Attend events and meetings as needed
Complete bi-weekly payroll for assigned staff
Enforce all safety policies to ensure a safe environment for employees, customers, and vendors.
Conduct regular safety checks and address hazards promptly.
Ensure proper handling and storage of agricultural products and materials.
Abide by all safety regulations to ensure safety of oneself, coworkers and customers
Other duties as assigned