Retail Store Manager (33856)
ORW USA INC•San Diego, CA
•$80,000 - $90,000•Onsite
About The Position
As a Store Manager, you’ll drive the store’s success by leading a high-performing team, optimizing operations, and delivering exceptional customer service. With a focus on sales growth and efficiency, you’ll mentor and develop your team to exceed business goals while fostering a culture of excellence.
Requirements
- Proven experience in a retail management role, preferably in automotive parts, aftermarket sales, or a related industry.
- Strong leadership skills with a track record of successfully managing and motivating sales teams.
- Comprehensive knowledge of automotive parts and accessories, including features, specifications, and compatibility
- Experience in inventory management, including ordering, replenishment, pricing accuracy, and merchandising
- Strong business acumen with the ability to analyze sales data, control costs, and drive profitability
- Excellent communication, interpersonal, and problem-solving skills to effectively interact with customers, employees, and vendors
- Ability to manage multiple priorities in a fast-paced environment, ensuring operational efficiency and high customer satisfaction
- Proficiency in point-of-sale systems, parts databases, and retail management software
- Physical ability to lift up to 50 lbs. and team-lift up to 100 lbs.
- Flexibility to work store hours, including weekends and holidays, as needed
Responsibilities
- Oversee daily store operations, ensuring smooth workflow between sales, service, and inventory management
- Lead, mentor, and develop a results-driven sales team to maximize performance and customer satisfaction
- Set clear expectations for performance, conduct regular coaching sessions, and provide ongoing training on sales techniques, product knowledge, and customer engagement
- Foster a positive work environment that encourages teamwork, motivation, and continuous improvement
- Ensure compliance with company policies, procedures, and safety standards, holding staff accountable for execution
- Drive sales through strategic merchandising, suggestive selling techniques, and in-depth product knowledge to promote parts, accessories, and services
- Monitor and analyze key performance metrics, including sales targets, labor efficiency, and warranty performance, taking proactive steps to optimize results
- Enhance brand visibility through social media, community outreach, and promotional efforts
- Ensure exceptional customer service by handling escalations and implementing solutions to improve the shopping experience
- Maintain optimal inventory levels through effective ordering, cycle counts, and replenishment strategies to ensure product availability and minimize shrinkage
- Ensure service tickets, pricing accuracy, and final invoices are audited for consistency and compliance
- Collaborate with the Service Manager to align store and service department goals, ensuring seamless coordination
- Monitor and manage store budgets, expenses, and financial reports to ensure operational efficiency and cost control
- Identify opportunities for increasing sales and implementing promotional strategies to enhance store performance
- Ensure compliance with company policies, cash handling procedures, and safety standards
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
