Goodwill Maine Mall Retail Store Manager

Goodwill•South Portland, ME

57d•$66,000•Onsite

About The Position

Goodwill is on the lookout for a passionate, people-centered leader to guide our flagship retail store into a new era. This is more than a leadership role — it's a chance to shape the future of sustainable shopping, inspire a dedicated team, and make a real impact in our community. If you thrive on energy, innovation, and purpose, this is where you belong. The Store Manager, reporting to the Regional Director of Store Operations, plans and leads the efficient operation of the assigned retail store and donation center to achieve the triple bottom line objectives: integrating social, economic and environmental goals into thinking, planning and action. The Store Manager, acting within the scope of Goodwill Northern New England's Citizenship Behaviors, drives operational excellence through a relentless commitment to people development and continuous improvement.

Requirements

Comfort with technology and reporting databases
Proficient in retail management systems including POS, inventory tracking, and workforce scheduling tools.
Accountable for achieving KPI including revenue, expense, inventory shrinkage
Proven success growing operations for business area generating 2+ million dollars
Process improvement experience to maximize efficiencies and customer experience
Ensure high standards of customer service, addressing complaints and resolving issues effectively.
Complex operations with multiple workstreams and priorities
Proven experience coaching and developing others
Comfort leading a diverse employee population to support a workplace of high trust and engagement
Develop and implement strategies to drive sales growth and increase profitability
Ability to analyze and leverage data and metrics to drive business decisions
Familiarity with retail point-of-sale systems and inventory tracking software.
Ability to work a flexible schedule based on business needs, including evenings and weekends.
3+ years of leadership experience in complex business operation
Valid Driver's License with a safe driving record and insurance meeting agency standards required
High School Diploma/GED or better.

Nice To Haves

Associate's degree + strongly preferred
Oversight 60+ of employees including scheduling & payroll management
Prior multi-unit retail experience strongly preferred but not required
Experience working with diverse and inclusive teams.
Passion for sustainability and Goodwill's mission of creating opportunities for people with diverse challenges.

Responsibilities

Team Leadership: Recruit, train, and manage a team of employees, fostering a positive and productive work environment. Set performance expectations, provide coaching and feedback, and promote staff development.
Customer Service: Ensure customers receive excellent service by setting and maintaining high customer interactions, merchandising, and store cleanliness standards.
Inventory Management: Oversee inventory control, including pricing, stocking, and rotation of merchandise to maximize sales and minimize waste.
Sales Growth: Develop and implement strategies to drive sales growth, including merchandising displays, promotions, and customer engagement initiatives.
Financial Management: Manage store budgets and financial performance, monitoring expenses and revenue to achieve budget targets.
Quality Control: Maintain merchandise quality standards and ensure all items meet Goodwill's quality guidelines.
Compliance: Ensure compliance with all Goodwill policies, as well as federal, state, and local laws and regulations.
Community Engagement: Represent Goodwill in the local community, building positive relationships with customers, donors, and community partners.

Benefits

Medical, Dental, and Vision Insurance
403(b) retirement plan with Employer Match
Employer Paid Short & Long Term Disability
Employer-paid Life Insurance
Generous Paid Time Off Plan
Paid Holidays
50% Employee discount at Goodwill stores in ME, NH & VT
Exceptional career growth opportunities
Discount on personal cell phone plans
Local community discounts
Caring coworkers/team that supports you!
Goodwill NNE also offers private “life navigation” services to anyone who wants it; that might include free counseling and other services.
Our Employee Life Navigators have quietly helped many employees with difficult life circumstances so they can move toward personal stability.
All employees have free access to telehealth services — whether you or your family member has a sore throat or wants support with mental health.