Retail Store Manager

Ariat International-posted 15 days ago
$28 - $32/Yr
Full-time • Manager
Onsite • Gilroy, CA
501-1,000 employees
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Ariat is opening a new concept that will showcase our Work clothing and footwear and is looking for an experienced Store Manager. The Store Manager is the critical link between the store and the Corporate Retail Admin Department. He/She is responsible for all aspect of store operations, including but not limited to, achieving sales plans, conducting hiring and training of all associates, managing and motivating their team, and ensuring customer service, inventory and visual standards are consistently achieved or exceeded.

  • Meeting or exceeding the expectations based on the Retail Performance Indicator Ratings. Coordinating sales incentive programs, SPIFF's, and daily/monthly/weekly goal achievement
  • Training and supervising all team members when on the selling floor or back of house on service and merchandising standards, as well as product knowledge
  • Supervising and motivating all associates to drive sales and achieve plans
  • Addressing any and all customer service/satisfaction issues as needed. Delivering exemplary customer service and lead by example when assisting clients, as well as ensure their team members do the same to uphold the brand name and standards for service
  • Maintaining all in-store inventory and visual standards of the sales floor by keeping it stocked, organized and well-merchandised
  • Partnering with the Corporate Buying Department with regards to product feedback and requests
  • Performing point of sales transactions
  • Managing profit and loss for store
  • Effectively communicating personnel, inventory, maintenance or any other issue(s) to the Corporate Retail Admin Department
  • Creating and managing monthly associate schedules
  • Approving and punctually submitting associate timecards to payroll
  • Preparing and timely submitting monthly commission reports to Corporate Retail Admin Department
  • Preparing and timely submitting all store/personal business expense documentation
  • Maintaining all petty cash, paid in/outs and in-store receipt documentation
  • Conducting store meetings with associates to communicate all appropriate information from the Corporate Retail Admin Department
  • Overseeing the upkeep of all maintenance issues at the store including lighting, electrical, plumbing, store fixtures, building, and hardware
  • Maintaining organization and neatness of cash wrap and stockroom
  • Coordinating the daily cleaning of the entire store
  • Preparing bi-weekly orders of appropriate levels of packaging, office and cleaning supplies
  • Responding to inter-company requests such as transfers, seasonal returns and defects/damage processing
  • Utilizing loss prevention procedures in order to minimize shrink
  • Conducting physical inventory, as well as conduct weekly/monthly cycle counts, and report findings as requested by the Corporate Retail Admin Department to complete daily, weekly, and monthly reports as needed
  • Conducting and overseeing hiring and training of all new associates as well as re-training existing associates when needed. Ensuring that each associate is up to date with necessary employment forms. Ensuring that each associate is fully trained. Maintain strict organization of all personnel files
  • Upholding the dress code for store associates, always leading by example by representing the brand when in the store
  • Partnering with the Corporate Retail Admin Department and Human Resources Department on any and all personnel issues including payroll and progressive discipline
  • Administrating associate evaluations (90-day new hire reviews, quarterly one-on-ones, annual common reviews)
  • Other duties as assigned
  • 3 or more years of previous retail management experience, preferably in a soft goods apparel environment.
  • High School graduate or equivalent; college degree preferred
  • Excellent verbal and written communication skills
  • Excellent customer service and top notch sales skills
  • Able to lead in a fast paced, team-oriented environment
  • Proficient knowledge in PC applications
  • Experience with retail POS/inventory control systems
  • Ability to maintain and lead a positive team morale
  • Strong ability to maintain composure and professionalism under pressure while meeting multiple and sometimes competing deadlines, as well as self-manage and communicate clearly to corporate
  • Must have reliable transportation for work-related travel and/or deliveries
  • Must be able to work a minimum of 45 hours per week full-time, including early mornings, evenings/nights, weekends, and/or holidays as requested
  • May be required to attend outside events, seminars, etc. as needed
  • Regularly required to stand, walk, talk, and hear
  • Frequently required to use hand to finger, handle or feel objects, reach with hands and arms
  • Regularly required to lift and/or move up to 25 pounds
  • Visions requirements: close vision, distant vision, as well as ability to adjust and focus
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