Retail Store Manager Palo Alto

Framebridge•Palo Alto, CA

About The Position

At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. We are taking the market and expanding the market for custom framing, all while building a beloved brand associated with celebrating the best moments in life. In order to fulfill our mission, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing. We are a growing consumer based business operating online and in retail stores. We deliver high-quality custom products at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us. As a team member of Framebridge you will: Show Pride We stand behind our work, we sweat the details, and we strive for continuous improvement every day. We’re proud to frame the things you love, and show pride in our product and craftsmanship. Embrace Challenges Together We embrace challenges with creative solutions and we know that collaboration is the only way to succeed. We set big goals and keep raising the bar together. Adapt & Act We are creative and solution-oriented, flexible, and proactive. We adapt and act quickly, embracing an environment of constant change. Make It Special We search everyday for opportunities to make our product and experience special. When you are building a business where every piece is priceless, making it special is core. Build to Last We are building a product and a business that are built to last. We work every day to build lasting relationships within our team and with our customers. As a Store Manager of Framebridge you will: Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores Recruit, interview, hire, onboard, and train great retail team members Develop, execute, and continuously improve operational activities in our retail stores to ensure customer experience and financial goals are met Work closely with manufacturing facility to ensure seamless omni channel operations Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same Coordinate in-store events with the Framebridge marketing team Answer questions and troubleshoot issues using sound judgment Offer suggestions to innovate and improve our retail experience Help Framebridge deliver on our 100% happiness guarantee Work a flexible schedule including evenings and weekends that meet the needs of the business

Requirements

Experience managing in a customer service, retail, or hospitality role
Demonstrated leadership ability with a minimum of 3 years experience as a Store Manager in a customer-facing sales or hospitality setting
Excited about building, developing, and coaching a high-performing retail team
An engaging personality with strong influence, interpersonal, communication, and relationship-building skills
Strong analytical and problem-solving skills with a track-record of delivering positive business results
Interest in design and excitement to work in a creative environment
Quick and eager learner of new tools, technology, products, and processes
Great time-management, organizational, and problem-solving skills
Adaptability and willingness to work flexible hours, including evenings and weekends

Nice To Haves

Degree in art, design, marketing or relevant fields preferred but not required

Responsibilities

Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores
Recruit, interview, hire, onboard, and train great retail team members
Develop, execute, and continuously improve operational activities in our retail stores to ensure customer experience and financial goals are met
Work closely with manufacturing facility to ensure seamless omni channel operations
Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members
Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same
Coordinate in-store events with the Framebridge marketing team
Answer questions and troubleshoot issues using sound judgment
Offer suggestions to innovate and improve our retail experience
Help Framebridge deliver on our 100% happiness guarantee
Work a flexible schedule including evenings and weekends that meet the needs of the business