Retail Store Manager - Tate's Bake Shop

Mondelēz International•Southampton, NY

21d•Onsite

About The Position

This key leader of the organization is responsible for driving the overall operations, management of team members and financial results of the Tate’s Bake Shop retail flagship location in Southampton, NY. You will work closely across Tate’s marketing, manufacturing/operations, R&D and finance teams to leverage Tate’s Bake Shop as a brand flagship experience, while driving retail bake shop sales growth with excellence.

Requirements

Bachelors Degree and a minimum of 7+ years food service, QSR, or retail experience, with at least 1-2 years of supervisory experience required, ideally with experience in The Hamptons community
Stand/walk for an 8-hour shift (excluding a ½ hour break); with ability to lift up to 25 pounds
Utilize basic computer skills (Email, Microsoft Office)
Knowledge of retail POS systems

Nice To Haves

Independent, self-initiated thinker
Entrepreneurial spirit
Resilient to get things done
Ability to lead teams effectively
Strong clear communicator and collaborator
Agile, action oriented and able to keep pace with a fast-moving organization
Flexible and able to pivot when circumstances change
Demonstrate strong customer service skills and coach team members on how to handle inquiries, complaints, and feedback in an effective manner
Ability to foster strong, lasting relationships with customers and the Southampton community

Responsibilities

Own the full Bake Shop product portfolio and in store merchandising from end to end to include: Building and maintaining a bakery product roadmap, leveraging best sellers, seasonal bakery items, Tate’s CPG product, merch/gifting and locally-sourced 3rd party items
Lead all product and ingredient sourcing for the Bake Shop, partnering with the Tate’s operations and quality teams
Lead product pricing strategy, leveraging in market trends and owning the overall bake shop P&L
Lead product/bake shop forecasting process, accounting for key seasonal spikes (e.g. summer, Q4 holidays)
Plan and lead daily bakery production schedules with support from assistant managers
Oversee the Bake Shop building maintenance, grounds and interiors
Work efficiently while ensuring all Department of Health food and safety standards are met
Oversee all exterior landscaping including florals, signage, tables, etc.
Oversee all interior merchandising, design/décor in partnership with the Tate’s Bake Shop marketing team in line with Tate’s brand guardrails
Partner with Tate’s business team to manage any required repairs, building maintenance or upgrades required on an ongoing basis
Lead a team of bake shop team members (full time and hourly) including:
Supervise team members and maintain a presence front of house, stepping in to support the team as challenges arise or when volume demands.
Coach and develop team members, helping to identify opportunities, cross training and support
Hiring and developing pastry/cake decorators, back of house as well as counter/front of house teams
Partner with Tate’s Bake Shop business team on financials, reporting and measurement
Develop and implement sales strategies to reduce cost and increase revenue (e.g. minimizing waste, optimizing labor, upselling)
Partner with Tate’s finance team on monthly reporting and financials manage cash reconciliations, time sheets, payroll, and ensure inventory is entered accurately
Act as Tate’s Bake Shop brand ambassador locally in Southampton, NY, partnering with the Tate’s Bake Shop marketing team on local marketing, promotions, and events