Retail Store Manager

Orvis • Kittery, ME

1d • Onsite

About The Position

Orvis is seeking a dynamic Retail Store Manager who appreciates the outdoor lifestyle and enjoys outfitting customers for great adventures. This role involves creating a welcoming and inclusive store atmosphere, recruiting, developing, and encouraging a team of associates to inspire customers to love the adventure and wonder in nature. The manager will serve as a brand ambassador, leading by example in a fast-paced retail environment, and setting the tone for consistently delivering an exceptional customer experience. The position requires demonstrating Orvis' core values of surprising and delighting customers, taking pride in products, and protecting what they love. Orvis, a family-owned company with over 165 years of history, is dedicated to outdoor traditions, quality, and customer satisfaction, inspiring appreciation for nature through various products and services, and committing 5% of pre-tax dollars to protecting nature.

Requirements

• Friendly and inviting personality, ability to build relationships, demonstrate care for customers and co-workers, and create a fun and energetic store vibe
• Ability to engage customers and to suggest product in an authentic and helpful manner
• Confidence in observing and coaching selling opportunities to develop the team
• Strong computer skills; ability to learn and apply business programs and assist others
• Ability to solve problems for customers and associates, handling ambiguity with sound judgment
• Excellent retail business acumen including selling skills, visual presentation, and sales analysis
• Strong background in payroll planning and scheduling
• Maintain a fundamental understanding of core retail metrics and know which levers to pull to drive sales and profitability
• Leverage assets across Orvis’ omnichannel retail platform
• Communicate the Orvis brand and its lifestyle through creative and effective presentations, maintain visual standards, and maximize sell-thru by product placement and signage
• Recruit, develop, train, and coach associates on the company vision and mission, and create a pathway for growth
• Communicate with your team through regular feedback, coaching in-the-moment, positive reinforcement, and acknowledgement
• Reliability and responsibility to open and close the store
• Ability to reach, move, and handle merchandise, reaching high and crouching low, lifting up to 30 pounds, and the stamina to execute floor sets
• Ability to lead the sales floor for extended periods of time

Nice To Haves

• Creativity and visual merchandising skills are a plus
• Specialty retail experience desired
• College degree preferred

Responsibilities

• Create a store atmosphere that is welcoming and inclusive
• Recruit, develop and encourage your team of associates to inspire customers to love the adventure and wonder in nature
• Serve as a brand ambassador and lead by example in a fast-paced retail environment
• Set the tone for your team to consistently deliver an exceptional customer experience
• Demonstrate our core values of surprising and delighting our customer, taking pride in our product and protecting what we love
• Engage customers and to suggest product in an authentic and helpful manner
• Observe and coach selling opportunities to develop the team
• Solve problems for customers and associates, handling ambiguity with sound judgment
• Maintain excellent retail business acumen including selling skills, visual presentation, and sales analysis
• Strong background in payroll planning and scheduling
• Maintain a fundamental understanding of core retail metrics and know which levers to pull to drive sales and profitability
• Leverage assets across Orvis’ omnichannel retail platform
• Communicate the Orvis brand and its lifestyle through creative and effective presentations, maintain visual standards, and maximize sell-thru by product placement and signage
• Recruit, develop, train, and coach associates on the company vision and mission, and create a pathway for growth
• Communicate with your team through regular feedback, coaching in-the-moment, positive reinforcement, and acknowledgement
• Reliability and responsibility to open and close the store
• Lead the sales floor for extended periods of time

Benefits

• Medical, vision, and dental coverage for full-time associates
• Monthly Team Incentive Program
• Employer-matched 401(k) savings plan
• Paid time off and holiday pay
• Generous associate discount, and opportunities to earn travel credits in partnership with Orvis Adventures - Travel Division
• Fly Rod loaner program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees