Retail Store Manager - Pike Place

Tender Loving Empire•Seattle, WA

3d•Onsite

About The Position

Tender Loving Empire(TLE) was created for people who seek inspiration and positive change; for people who believe that art, music, creativity and human connections simply make life better; for people who want to live wholehearted. TLE has been a part of the Portland creative community since 2006 with a mission to empower and support creatives, enrich and fulfill employees, and delight and inspire patrons. Opening our newest location in Pike Place allows us to continue our goal of selling locally-made goods and the work of independently-owned businesses and makers with values that align with ours. We are looking for a Store Manager to help bring our mission and values to life at our new Pike Place location opening soon! Applying to work at Tender Loving Empire is a choice to support hundreds of makers, musicians and small businesses. The Store Manager is responsible for driving a customer-focused, sales driven, profitable, and productive store team. They are responsible for financial, sales, and operational results that lead to their store’s profitability. They inspire and motivate others by modeling TLE’s core values and promoting retention by developing the talent in their store. This role directly oversees the store staff and works with the Retail District Manager and Director of Operations to define store goals and team priorities.

Requirements

High school diploma, GED or equivalent education.
Minimum three years in a specialty retail and/or customer service role.
Minimum three years in a leadership or management position, directly supervising a team of at least ten employees.
Ability to work full time including variable hours including early mornings, evenings, weekends and/ or holidays.
Excellent leadership skills, including the abilities to set goals, motivate and manage conflict.
Effective communication skills, including writing, speaking and active listening.
Capable of clearly communicating with others.
Highly analytical with excellent problem-solving skills
Empathetic leadership style and strong interpersonal skills.
Superb organizational and time-management skills
Competent computer literacy and comfort using inventory management software and other organizational computer applications.
Familiarity with inventory control practices and logistics.
Good project management skills, including strong decision-making, problem-solving and strategic planning abilities.
Exceptional time management and organization skills.
In-depth understanding of industry and company best practices for the retail stores.
Physical strength, stamina and the ability to walk or stand for long periods of time.
Ability to work between multiple TLE locations.

Responsibilities

Manages the performance management and accountability of store staff by coaching and providing constructive performance feedback.
Manages recruitment, hiring, onboarding, and scheduling of store staff to meet staffing needs and labor budget.
Ensures the store meets standard operating procedures, policies, and operational guidelines to drive customer satisfaction, employee productivity, and cost efficiency.
Meets contribution margin by driving sales and controlling expenses.
Reviews and processes payroll on time while maintaining labor budgets.
Engages with cross-functional team leaders to support company and department goals and priorities.
Maintains partnership with the Marketing and Creative Teams to influence and deliver on our store branding and visual expectations.
Fosters community relationships with neighboring businesses and local organizations.
Maintains all store facilities and technology while maintaining a strong partnership with all service providers, building operators, and/or landlords.
Leads the staff to meet all customer service, brand, safety, cleanliness, and sanitation standards.
Reviews and reports on retail key performance metrics weekly and monthly and identifies trends and opportunities for driving store and team success.
Overcomes operational challenges as they emerge.
Maintains a regular, full-time on-site presence at the store to support store operations, staff, and customers; Aiming to be on-site at each location during core business hours to meet operational needs.

Benefits

$59,967/annual, salaried non-exempt (eligible for overtime)
Front loaded vacation time, starting at 80 hours per year, eligible for use after 90 days of employment
Front loaded sick time, 40 hours per year, eligible for use after 90 days of employment
9 Observed Holidays
Generous employee discount
Occasional show or event tickets
401k w/ up to 2% company match at 1 year of employment
Benefits (health + dental)
HSA account access to some health care options
Working with a group of kind, hard-working, fun-loving, value-driven, talented humans