Retail Store Manager

GOODWILL INDUSTRIES OF TULSA INC • Tulsa, OK

67d

About The Position

The Store Manager is responsible for managing the retail store’s daily operations, including the production room activities and the sales floor, providing an optimum shopping environment for the customers. This includes customer service, stocking, merchandising, inventory control, budgeting, and record keeping. Also included are the overall production efficiency, housekeeping standards, safety standards, loss prevention, and coordination of merchandise flow. The Store Manager is responsible for clearly defining roles, responsibilities, and requirements for their direct reports and holding each accountable by setting specific performance expectations, providing necessary training and development, personally following up, and giving consistent and candid feedback.

Requirements

• Five years supervisory experience and merchandising skills.
• Excellent customer service skills.
• Comfortable addressing employee and customer concerns.
• Able to work the full scope of operation hours.
• Clean criminal record and MVR.
• Driver's license and insured vehicle required.
• At least 21 years of age.
• Experienced in Microsoft Office: Word, Excel, and Outlook.
• Ability to communicate effectively in English orally and in writing.
• Have a valid resident state driver’s license with a safe driving record.
• Must have a cell phone.
• Eligible for a positive outcome on required resident state criminal conviction background check.

Nice To Haves

• Accredited Associates Degree or equivalent.
• Experience may be substituted for education on a two-years to one-year basis.

Responsibilities

• Responsible for the assigned store's sales, profit, and marketing plan.
• Evaluates sales results against plan and inventory levels and takes appropriate action as necessary.
• Controls costs related to store operations following budgeted allowance.
• Ensures that proper merchandising, visual displays, and space allocation follow merchandising plans.
• Interviews, trains, supervises, evaluates, and coaches employees to ensure adequate staffing of the store.
• Conducts regular monthly store meetings, focusing on safety in-store operations.
• Ensures all employees provide friendly, courteous customer service and satisfaction.
• Supports the mission of Goodwill by employing and supervising persons with barriers to employment.
• Responsible for the accurate handling of donated assets.
• Completes all reports and documents that are to be submitted on a daily, weekly, and monthly basis.
• Controls inventory and loss of merchandise due to errors, internal shrinkage, and shoplifting.
• Ensures that a member of management oversees store operations in the absence of the Store Manager.
• Directs and monitors Assistant Managers and CSM in managing their assigned areas of responsibility.
• Represents the company and its mission within the community.
• Observes retail competitors’ practices and evaluates the impact of the competition on Goodwill operations.
• Performs cash register transactions.
• Tends to any after-hours emergencies that occur in the store.
• Addresses facility maintenance and security issues.
• Monitors the proper use of store equipment to minimize the need for repairs and replacement.
• Performs all functions of the opening and closing of the store.
• Directs and performs housekeeping and recovery duties.
• Follows, enforces, and provides training to ensure that all safety rules and regulations are followed.

Benefits

• Fulltime with benefits.
• No late hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees