Retail Store Manager

Goodwill-posted 3 months ago

Full-time • Manager

Franklin, TN

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Our Retail Store Managers lead teams to maximize the financial output of their stores through the optimization of talent, operational excellence execution, and delivering a rewarding guests and donor experience. Our Retail Store Managers act with urgency and are driven to achieve results. They thrive on building high performance teams that execute with excellence that is in accordance with established business practices as mandated by the agency's policies, procedures and budget with the Mission, Vision, and Core values of Goodwill Industries of Middle Tennessee, Inc. The Retail Store Manager will promote a positive work environment that celebrates our vision, mission and core values of Teamwork, Respect, Uprightness and Empowerment in every action and interaction with team members, donors, customers, management and persons served.

Complies with company's policies and DGR standard operating procedures (SOP's) and the company's safety and security policies and procedures.
Responsible for administration of Human Resources policies and procedures consistently, such as employment process (i.e. interviewing, hiring, etc.), corrective action, attendance and employee termination and coordinates with Human Resources as necessary.
Prioritizes workload of all employees, validate execution of standard operating procedure.
Drives production and sales to exceed financial goals.
Creates and maintains a high-performing management and store associate team through consistent selection, training, development, and motivation that fosters Goodwill's mission, vision and core values.
Responsible for achieving budgeted revenue income and production goals within their store in order to provide satisfactory financial support to the organization's mission.
Identifies work to be done; prioritize and delegate to reach performance goals.
Responsible for all employees and guests/donors' well-being and safety.
Adheres to Goodwill's store operational standards.
Performs all job functions within the store when needed.
Oversees the overall maintenance and general housekeeping of the building; reporting all issues and repair recommendations to maintenance department in a timely manner.
Ensures all employees receive the appropriate training based on their job, including spot checking quality of work, coordinating with other departments as appropriate and implementing policies and procedures.
Schedules proper coverage of the store, production and donation employees to ensure that sales will be maximized.
Operates store effectively to prevent unnecessary overtime hours while maximizing revenue per labor hour.
Ability to work a flexible schedule, including evenings, holidays, overnights and weekends as necessary to meet the needs of the business.
Performs store housekeeping duties as needed.
Perform other duties as assigned by management.

High School and College Degree preferred.
5+ years of experience supervising teams of 30 or more employees.
5+ years or more management experience is preferred; Retail management preferred.
A strong familiarity with developing budgets and creating plans to exceed financial expectations.
A focus on maintaining and improving Standard Operating Procedures (SOP's).
Experience with hiring and developing staff.
Proficiency with the MS Office suite.
Previous experience recruiting, hiring, training and developing staff, conducting performance reviews, and scheduling staff is required.

Bachelor's degree is preferred.
Valid driver's license required.
Experience working in donated goods is preferred.
Experience in customer service is preferred.
Experience in office management is preferred.

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