Retail Store Manager (Carlsbad)

Puma North AmericaCarlsbad, CA
128d$68,640 - $71,640

About The Position

As a Retail Store Manager at PUMA in Carlsbad, you will be directly responsible for ensuring the store consistently achieves or exceeds sales, KPIs, and profitability goals. This will be accomplished through effective short- and long-term planning, expense control, sales and service, and maintaining high standards of customer service. You will also be responsible for the recruitment, training, development, and succession of high-performing, results-driven employees. Additionally, you will manage payroll control and service-driven scheduling to maintain a highly profitable location while providing the highest levels of service to customers. Your role will include preparing and administering timely and accurate performance recognition, coaching conversations, and overseeing the annual Talent Management process. You will be responsible for Loss Prevention education and awareness programs and must comply with all Policies & Procedures, operational core competencies, and key accountabilities. Maintaining a safe, healthy, and compliant working and shopping environment is also a key responsibility. You may be required to attend off-site training and position-related meetings, and travel may be necessary. This position requires working non-traditional hours, including weekends, evenings, and holidays, and overtime may be required.

Requirements

  • 2 - 4 years of management experience in a customer service-oriented retail environment (preferably apparel/footwear).
  • Proven ability to exceed sales goals and reason through complex issues.
  • Demonstrated ability to build and develop strong teams.
  • Effective communication skills.
  • Basic computer skills, including knowledge of MS Office programs.
  • Ability to lift/carry, push/pull up to 30 pounds regularly.

Responsibilities

  • Ensure the store achieves or exceeds sales, KPIs, and profitability goals.
  • Recruit, train, develop, and manage high-performing employees.
  • Control payroll and create service-driven schedules.
  • Prepare and administer performance recognition and coaching conversations.
  • Oversee the annual Talent Management process.
  • Implement Loss Prevention education and awareness programs.
  • Comply with all Policies & Procedures and operational core competencies.
  • Maintain a safe and compliant working and shopping environment.
  • Attend off-site training and meetings as required.
  • Work non-traditional hours, including weekends, evenings, and holidays.

Benefits

  • Base pay of $68,640.00-$71,640.00 + Bonus + Benefits
  • Pay may vary depending on job-related knowledge, skills, and experience.

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Industry

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

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