Retail Store Manager - Brea Mall

Bath & Body Works • Brea, CA

408d

About The Position

The Retail Store Manager at Bath & Body Works is responsible for leading the store team to deliver exceptional customer experiences while driving sales and operational excellence. This role focuses on attracting, developing, and retaining top talent, ensuring a diverse and inclusive work environment, and implementing company strategies to achieve business goals. The Store Manager plays a crucial role in building customer loyalty and satisfaction through effective leadership and engagement.

Requirements

• Proven experience in providing an exceptional customer experience preferably in a retail environment.
• 2+ years of proven experience managing teams in a customer-focused/selling environment with a proven track record of driving success.
• Passion for attracting, developing, and retaining diverse and dynamic teams.
• Education: High School Diploma or GED Certificate.

Responsibilities

• Attract, hire, develop, inspire and retain top talent including the store leadership team.
• Teach, coach, and train to improve the success and selling potential of all associates.
• Effectively and fairly lead and drive high-performance of all associates.
• Set and reinforce clear and concise expectations, performance, results and accountability with all associates.
• Build highly satisfied and loyal customer base through engagement, conversion and gathering customer phone and e-mail information.
• Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus.
• Implement and sustain magazine direction to optimize business and bring the product story to life.
• Lead consistent focus on delivering emotionally engaging customer experiences.
• Implement company selling strategies.
• Partner with the members of the sales leadership team to support action plans that optimize results and ensure effective execution of operational activities.
• Maintain policies and procedures.
• Incorporate asset protection and safety messages into daily operations.

Benefits

• Merchandise discount
• No cost mental health and well-being program
• Health coverage with a variety of plans to choose from
• Flexible and affordable saving programs
• Flexible scheduling
• Opportunities for paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Health and Personal Care Retailers
• Education Level: High school or GED