Retail Store Management (Kalamazoo, MI)

The Highland River Group•Kalamazoo, MI

About The Position

The Highland River Group Ashley Furniture retail stores are ready to expand our leadership teams. We are looking for engaging, results driven managers, with Retail Experience to join our Management Team. These roles require strong leadership skills, a passion for retail, the ability to motivate and develop team members and will be heavily involved in ensuring Highland River Ashley Furniture customer's expectations are met and exceeded. Are you a sales driver who wants to work in a great culture? We just might be the right fit for you. We currently have store locations in Kalamazoo, Grandville and Kentwood, MI. View the following video to get a great perspective on working at the Highland River Group Ashley: Highland River Ashley Careers - YouTube

Requirements

3+ years proven experience in retail management, sales management or related field
Knowledge and experience in retail operations including commission sales processes
Proficient in math for handling transactions, inventory counts, reporting, etc.
Strong written, verbal, presentation and communication skills are essential for interacting with customers and staff alike

Responsibilities

Coach, Observe and Train retail staff, ensuring effective employee orientation and ongoing development
Development and responsibility for the execution and accountability of all individual and store sales, processes and goals
Oversee shift management to ensure smooth operations especially during peak hours
Implement and manage sales processes and strategies to achieve store targets and improve overall performance
Maintain high standards of customer service by modeling excellent phone etiquette and interpersonal skills
Foster a positive work environment that encourages teamwork, accountability and professional growth
Ensure compliance with company policies and procedures while maintaining a safe shopping environment
Ability to articulate ideas clearly and concisely in a variety of settings, adjusting the message to match the audience
Ability to professionally address and resolve customer issues or complaints
Maintain professional appearance and image

Benefits

Competitive Pay
Paid Time Off (PTO)
Health, Dental, and Vision Benefits, available on the first of the month following hire date.
Life and AD&D Insurance - 100% paid by employer
Short Term Disability - 100% paid by employer
401 k with Company Match
Birthday - Paid Day Off
Employee Furniture and Mattress Discounts
Employee Assistance Program
Professional Development Program
Promotions from within & much more