Outside Brands Retail Store Keyholder

Windsurfing Hilton Head, Inc.•Gloverville, SC

About The Position

Responsible for supporting retail operations by executing activities required to achieve all operational goals, including exceptional customer service and accomplishment of sales metrics. Provide guests with over-the-top service through relationship-building, sharing of product knowledge, and presentation of a clean and well-maintained store environment. Responsible for opening and closing the store, handling additional supervisory and customer service tasks. Be willing to work at our three locations, Savannah, Hilton Head, and Palmetto Bluff. Embody and motivate every team member to fulfill Outside’s mission “To enrich lives by connecting people to exceptional places, products, and experiences.”

Requirements

High School diploma or equivalent plus a minimum of 5 years' experience in a retail leadership or related field.
Must speak fluent English.
Frequently standing up or moving within and outside the facility
Carrying or lifting items weighing up to 35lbs
Proficient PC computer skills
Communicating with customers, employees, and third parties
Use a keyboard to generate correspondence, reports, etc.
Handling objects, products, and computer equipment

Nice To Haves

Some college preferred.

Responsibilities

Provide a positive selling experience for each customer, acknowledging, interacting with, and building relationships with customers, creating customer loyalty.
Work with each Store Manager at the Savannah, Hilton Head and Palmetto Bluff locations, and Director of Retail to achieve daily, weekly, monthly, and annual sales goals.
Will be responsible for opening and closing the store (to include disarming and arming the store)
Perform and supervise daily procedures
Maintain a tidy and organized entrance area.
Train and support new employees.
Monitor and maintain on-floor inventory and stock.
Adhere to loss prevention practices and report potential incidents to ensure shortage control and protect Company assets.
Processes point-of-sale transactions accurately, handling cash and providing change without error.
Stay up-to-date with current products and retail trends.
Adheres to all retail policies and procedures.
Maintain overall facilities cleanliness, dusting, sweeping, vacuuming, and scrubbing regularly.
Facilitate equipment rental process, partnering with SS.
Sell and enter reservations for Outside Brands programs.
Follow appropriate store opening and closing procedures.
Communicate with other team members and management as needed.
Anticipate guest needs, exceeds expectations, and adheres to the Outside Brands service standards.
Attend all retail team and all-staff meetings.
Support an environment of learning and trust by acting as a positive role model.
Adhere to all company policies and procedures as outlined in the Employee Handbook.